An MSP business needs to design operations to be conducive to performance at a base level. Your corporate culture should be designed around performance. Technology is always in development and you want to outpace competitors. This is core to technology business, so embrace it and ensure you distribute this attitude across your MSP’s staff. Several ways to help do that include the following:
Lead Through Example
Your MSP business won’t do so well with a corporate model that has a double standard. If employees are expected to be responsible in a certain area, management should do the same. Put in extra hours. Come to work early. Stay late.
Manage clients personally. Let your passion for technology bleed through social interactions such that it’s impossible to ignore. This will be communicated to your team and increase the likelihood that they’ll conduct themselves the same way.
Have Realistic Success Goals and Measure Employee Development
If you’re leading by example, you will know what a skilled tech professional can achieve. This will allow you to set realistic goals. Set them slightly below what you know is possible to ensure your team has a good chance of succeeding.
Measure development of your employees to ensure they’re growing. As your business expands, so will the skills of your team, and the numbers you can realistically hit.
Foster a Mindset Built Around Growth
Your MSP should have a growth-mindset from the outset. Virtually all businesses must expand to maintain viability. Since technology has an exponential growth curve, that means if you don’t have a growth mindset, then even the best employees can’t keep your operation contemporary.
If those who lead in your MSP business use example as a motivating agent, define realistic success goals that can be measured, and foster a mindset of growth, you’re likely to expand performance throughout your team. Once you get the balance right, keep at it.