You Can’t Run Unless You Walk, You Can’t Walk Unless You Crawl
Many an MSP Business is put together by individuals who are new at business in general, and though they may have exceptional technology acumen, they’ve never run a tech business before. If you’re going to get the job done right, that’s probably going to mean you’ll have to do all the work at your business for a while. That means you’re going to have successes, and you’re going to have failures. These things build you into the leader you’ll eventually become.
Expediting the Process of Leadership
Essentially, leadership is hands-on. You’ve got to mentor, you’ve got to fail, and you’ve got to have some sort of direct and intimate experience of the job at hand. Is there a way of expediting this process? Yes; here we’ll explore a few ways this is accomplished:
Study Other Leaders, Set Goals, Seek Feedback
What do other leaders do that works? Take note, and examine yourself to see if you do these things already, or if there’s room for improvement. If the latter is true, make that a goal, and ask for feedback from others to see if you’re reaching said goal(s).
Get Out Of Your Comfort Zone Regularly
Nobody builds muscle unless they push themselves. No one becomes a leader if they don’t go where others fear to. You must get uncomfortable every now and again to lead. Sometimes it works out, sometimes it doesn’t–either way you learn.
Even Small Gains Deserve Celebration
Whenever someone employed by your MSP business has a victory, it’s imperative that you celebrate it with them. This is an exciting moment. They need to remember it, and you need to remember it–sometimes weeks or months go by without a victory.
Learn from Where You Make Mistakes
You will make mistakes. Get over it. Learn from them. Don’t get down in the dumps. Figure out where you didn’t do the right thing, or where you were tricked by your own expectation. Then, don’t do the things that didn’t work after that.
Reward Others’ Success, Demand Excellence
When others are successful, pat them on the back. You should demand the same excellence from your employees that you demand from yourself. But here’s the crux: if you don’t do it, don’t expect employees to. You must be the model they have in their mind of what doing the job “right” looks like.
Be Positive, Passionate, and Communicate Well
There is such a thing as “manifestation”, though how quantifiable it is might be debatable. Here’s the point: if you act positive, eventually you’ll legitimately be positive. So even if you don’t feel positive, try to be positive.
Also, be passionate. You’re in tech for a reason: you’ve got a love of tech. Let that show through. Lastly, be a clear communicator. Ask someone if they heard you, have them repeat back what you said, be sure everyone is on the same page.
Becoming a Good Leader, and Fast
As an MSP business leader, unique challenges are going to be endless, and you need to be prepared to lead. Study other leaders. Set goals. Seek feedback. Transcend your comfort zone. Celebrate little successes, learn from mistakes that are made. Reward employees, demand the best, be positive, be passionate, and ensure clear communication. These strategies enable strong leadership over time.