Your MSP company will have seasons where it makes twice as much money in an average month as it ever has. In the same year, you might find a month where you make a fourth of your usual profit. Economies ebb and flow almost like the tide, and this is even somewhat predictable. Following, tactics encouraging innovation will be explored to help you maintain sustainability even when the market slumps:
Finding Unused or Underused Talent Already Among Your Employees
Your MSP company has team members with abilities you haven’t even tapped. It’s important to determine who has skills that haven’t been fully utilized, and how to get those skills aligned with your mission.
Creative Conflict Is Good, Backbiting Nonsense Isn’t: Find Balance
There will be creative conflict, but passive-aggressive backbiting isn’t the same. It’s okay to have team leaders competing with one another within your organization to hit certain metrics. This may facilitate light conflict, but they’ll have to get creative to make their goal.
It’s not okay for members between these groups to try and sabotage one another. Find the balance between healthy, creative conflict, and that which is operationally toxic.
Leaders Shouldn’t Micromanage: Make Meetings Fun, Escape the Office
Don’t micromanage. If you lead with an iron fist, you’ll squeeze all creativity out of operations. Meetings should have some level of fun; comedic videos or memes can help. Also, if you can get everybody in a professional meeting out of the office every now and again, it’s good for creativity.
Enabling Sustainability Through Recession
An MSP company should give teams breathing room by suspending micromanagement, encourage fun in meetings when possible, escaping the office, facilitating healthy creative conflict, and encouraging hidden talent among existing team members. Such tactics will encourage innovation, which is key in helping your business survive economic flux.