Workspace as a Service
MSP services companies routinely provide cloud computing solutions. As the cloud becomes a more integral part of daily life, it goes through additional innovations. New services become possible and one of the most exciting is WaaS (Workplace as a Service). This makes it possible for the employees of your MSP’s clients to access their network on mobile devices. Access is secure and devices can be either enterprise or personal mobile devices. Some of the key advantages of WaaS include:
- Maximized productivity
- Increased mobility
- Infrastructural cost reduction
- Access to data, applications, and services anywhere
When clients are able to access data, applications, and services wherever they happen to have an Internet connection, they get more done quicker. Here’s a way to help communicate this reality: tell clients to imagine being able to handle office details from their backyard, from a crowd-sourced ride, a taxi, on a train, an airplane, or a bus. Tell them to imagine being able to meet prospects on their own premises, and provide them the solutions they need immediately. Tell them such innovation can eliminate downtime and maximize productivity.
You’ll show that it stands to reason your client’s mobility will be increased in conjunction with productivity. WaaS solutions will also likely decrease the infrastructural costs of daily operation. When mobility increases, the need for employees to remain chained to a desk in an office decreases. At the very least, clients may find they don’t need near the space they did. Scaling down on office size can save your clients thousands every month, which can allow them to scale upward and outward in other areas— that means your MSP acquires more business.
Applying WaaS Solutions
MSP services represent a strategically integral component in applying a cloud-based WaaS application. There are certain software suites designed to interface between networks and clouds that will work better or worse depending on the organization. Additionally, there are some technological needs which may not be something that can be fully utilized in a mobile fashion. It all depends on the business. What’s important here is ensuring clients get the right solution for their particular operation. You’ll want to ensure your MSP provides clients security protections which match business-specific needs.
Certain WaaS solutions can be accessed through a mobile app which works sort of like a window into the network. Things can be manipulated through that window, but nothing can be put in or pulled out, ensuring protection against viruses. Simultaneously, such a system may stilt your clients’ ability to succeed with their clients at remote locations. You’re going to want to decide on security provisions that protect their network, but allow them the freedom of movement necessary for daily operations.
Your MSP can also help get user-friendly solutions activated. If clients have a mobile WaaS in place with a bad user interface, they’ll likely experience productivity lag as employees learn how to use it. It’s better to provide something intuitive and easy to work with.
Clients additionally need MSP support to test their WaaS, ensuring everything works properly. Sometimes, tiny errors crop up and don’t require a lot of time or energy to fix. Since your MSP will likely work with diverse clients who are new to WaaS innovations, you can identify common errors immediately, and this saves time and money for clients.
Upgrading Your MSP
MSP services which include WaaS should also consider offering Software as a Service (SaaS), Desktop as a Service (DaaS), Infrastructure (or Hardware) as a Service (IaaS/HaaS), and a variety of other cloud-based applications which can serve to totally revitalize client operations— as well as your own. It’s actually possible to float an entire organization’s infrastructure on the cloud; though there are very few businesses that have been able to cost-effectively do this in a sustainable way. It all depends on the business and the MSP that business is relying on. What is sure is that utilizing new cloud-based products like WaaS, SaaS, HaaS, and DaaS can substantially lower infrastructural overhead, generating more efficient operations. So if your MSP hasn’t adopted these options or hasn’t properly refined how it provides these solutions, it would make sense to do so.