Why’s Phishing Still So Effective?
MSP security has many challenges when it comes to securing clients. These challenges increase their skill in developing protection against diverse cybercriminal exploits. The greater their skill, the better clients are protected. It’s ultimately an “everybody wins” upward spiral.
There are several reasons why phishing is still as big a threat as it is today. Properly understanding those reasons can help you get your mind oriented to proper IT solutions. Three primary reasons phishing still impacts businesses today include:
- Users who aren’t properly educated regarding security protocols
- Clients who don’t exercise due diligence in security measures
- Phishing and ransomware tools: cheap and widely available
Many users aren’t properly trained in recognizing suspicious links. There aren’t any training programs, no protocols are put in place, and they just work and mostly don’t make mistakes. It only takes one to crash the whole network, though. Oftentimes, users don’t understand the necessary security measures which must be undertaken for secure system operation. These include designing a password for end user portals and a passcode or pin code for mobile devices. Additionally, no suspicious emails should be opened, no personal information should be sent via email or text message, and all emails should be carefully screened to the best of an employee’s ability.
Many phishing scams will simply take the name of two separate people and combine it together, then create an email address with that name and request data from employees. If you’re friends with Molly Johnson and Jacob Jerry, you might get a message from Molly Jerry or Jacob Johnson. Watch out for those emails, they’re usually some variety of phishing scam.
MSP security has an additional hurdle to overcome in that many corporations don’t properly pursue security measures to their fullest extension. They’ll give you lip service, but unless as an MSP you get in there and proactively manage your clients, they’re likely not going to do enough to properly secure themselves against cybercriminals.
Cheap Hacking Tools
The dark web is a place where you can get almost anything, and that includes cybercrime tools like ransomware or phishing software suites. This industry is worth more than $500 billion annually and is expected to cost— according to Forbes.com— approximately $2 trillion annually by 2019. With that kind of money, you can bet there are black-hat software production companies all over the place.
There are several ways you can help safeguard clients against phishing scams:
- Provide proper training pertaining to security awareness
- Use phishing protection that is based in the cloud
Security Awareness Training
You’ve got to have employees who are properly trained against phishing, ransomware, and other cybercrime enterprises. Many MSPs offer training courses for businesses. If you’re an MSP that doesn’t have training solutions for clients, then they are statistically more likely to experience the kind of service losses which result from malware. You will likely be blamed even if it is an uninformed employee who is at fault. In that light, security awareness training is more than a means of protecting your clients against cybercrime; it’s also a means of ensuring your business functions in a way that is properly sustainable.
Cloud-Based Phishing Protection
Cloud computing is expanding effective filtering algorithms. While email spam filtering has been shown to be less than effective in recent years, cloud computing is making extremely rapid advances in this field, and can protect your company.
Behavioral and heuristic systems of detection ensure spoofing is no longer effective. This means an email claiming to be from one company, but really developing from a hacker, can be filtered out. The cloud also keeps a record of such interactions in order to help safeguard multiple users as time goes on. Providing this for your own clients as an MSP is a great way to help ensure they remain safeguarded against security penetration.
The Importance of Security
MSP security is important to clients and to your own operation. The industry is growing and new technology always has new vulnerabilities. Additionally, cybercriminals today are very clever about getting past security solutions. So, educate your clients and protect them with the cloud.