Most likely, you already manage IoT devices with your MSP services, because IoT is a natural expansion for your managed services. At its core, the IoT connects remote devices; it allows doctors to monitor patients at home and an airline company to monitor the performance of an engine in flight. For this and other reasons, the manufacturing industry and the healthcare industry are the early adopters of IoT devices and applications. If you are already working in any of these verticals, it is a logical expansion to include IoT devices that you come across.
The IoT connects devices, pools information, and makes it possible for companies to have a better, and more detailed, understanding of their operations. IoT solutions provide more accurate endpoint detection, early identification of errors, and elimination of process redundancy leading to productivity increase, optimized resource utilization, and cost reduction. Some of the benefits the IoT will bring are:
- Real time data collection and analysis
- Collecting and pooling data from remote endpoints
- analysis of pooled data
- Sensor driven analytics
- Process optimization
- Instantaneous control and response
And a few of the driving forces – or enabling technologies – behind the deployment of IoT are:
- Ubiquitous networks: everyone and everything needs to be connected
- Ubiquitous sensors: data is collected everywhere
- Continuous computing: data is analyzed and manipulated everywhere
The Opportunities for MSPs
MSPS have the skills and the expertise to manage IoT devices and infrastructure. But that is not all. Here are a few reasons why you seriously need to consider the IoT space for your MSP services:
- New revenue; your existing customers/markets need more of your services
- New market opportunities; by getting in early in IoT you can use your expertise to enter new markets
- Infrastructure management; setting up and managing the infrastructure to connect to the IoT devices
- Systems management; managing the servers that collect and crunch the data from the IoT devices is a natural fit for MSPs
- Data availability and storage; clients will turn to MSPs to store the data in compliance with existing regulations and make the data available for real time and/or trend analysis
- Endpoint management; this is a no brainer; every IoT device is an endpoint that needs to be monitored, managed, secured, and maintained.
- Security; every endpoint is an access point that needs to be monitored and managed
IoT security is a major issue. Because of the vast amount of IoT devices, the number of potential entry points explodes and cyber criminals have much more opportunities for penetration. IoT security solutions are burgeoning and expanding. You will find that, if you provide IoT security applications, you can reach additional clients who have discovered the need for safety in their own IoT applications.
Proactive maintenance represents one of the biggest opportunities for MSPs and clients. When everything is interconnected, you can monitor all aspects of operation from a single console designed to notify you the moment anything happens in your system which is outside the norm.
In this way, you halt problems before they start. It is like getting an oil change on your car before the engine seizes up. If you change the oil regularly, you can practically triple the life expectancy of your vehicle’s engine.
It is the same with data, networks, hardware, and software. If you leave them alone, they tend toward dissolution with greater speed. But when properly maintained, they last and operate much longer, and much better.
This scenario is true for IoT, and when it comes to security, proactive monitoring is a must. Communicating as much to a potential client is a high selling point.
MSP services which both use and provide MSP solutions for customers will save you money, expand clientele, and provide customers with growth opportunities and cost reduction. The technology is a staple of modern times and is expanding. It is strategically worthwhile for almost any MSP to get involved with IoT.