When one is in a management position, they have the unique opportunity to manage time, resources, and people to maximize the overall productivity. In an MSP company, with multiple clients and different projects happening concurrently, monitoring productivity is vital. Being more productive translates to increased revenues and possibly happier clients. In order to get more work done in the time given, start delegating! Delegation allows management to relinquish some of their duties and focus on key areas.
Why Should You Delegate?
Delegating may be uncomfortable for some in management positions. Perhaps, they fear that the work won’t be done right if they aren’t the one doing it. It could also be their approach to management and a belief that they have to hold on tightly to all their duties and their job. However, as a company grows and more responsibilities land on the manager’s plate, delegation can be the secret to success for a few reasons, which include:
- Time is limited – Everyone has the same number of hours allotted each day, so there is a limit on how much you can get done. As new client accounts open up and the manager begins to feel spread thin, it’s time to pass on some of the work. Delegation allows you to focus on higher-level tasks, such as planning and strategy. You could save a lot of time if you handed over other secondary tasks.
- Work gets completed faster – Once you are open to delegation, you may witness a new energy in the workplace. Employees who receive additional responsibilities are likely to run with them and do a good job. Your trust and belief in them can be a tremendous confidence booster. With a team working on tasks rather than just the manager, more work can be completed. It may take some time to reach this level because employees may need to grasp and learn the new duties.
- Growing the workforce – A good manager believes in training and developing their employees. In your MSP company, this can include IT workshops and new project assignments. It is important to have a plan to develop the skills and competencies of your team. Evaluate their strengths and potential, and delegate accordingly.
How to Delegate Effectively
Delegation, while it has many benefits, must be conducted with some tact and foresight. Not everything should be delegated and not everyone can handle additional responsibilities. Before you delegate, it helps to consider these things:
- Evaluate what you are willing to reassign – Focus your time and efforts on the bigger goals that only you can do. Delegate out other tasks that keep you from making the best use of your time. Do not delegate major projects that you should really be overseeing.
- Select the right person to get it done – Delegate additional duties to those who work hard and show potential for growth. After all, delegation and performing well in additional responsibilities are the way your employees are groomed for professional advancement.
- Offer support without micromanaging – Once you assign someone to a new duty, give them the necessary encouragement and support to equip them. Do not abandon them completely and leave them feeling overwhelmed and underprepared. Refrain from hovering over them and micromanaging— this can frustrate them. It also sends the message that you do not trust them yet.
There are many great reasons for management to delegate. Delegation allows for increased productivity in an MSP company. When you give more responsibility to your team, you become laser-focused on your role and objectives as a manager. You also allow them to grow professionally and set them up for promotion down the line.