Your MSP business needs to avoid making the kind of mistakes which are demonstrated time and again as preventable. The Titanic represents a great case study. The ship’s sinking was preventable and yet it happened anyway. Consider some actions which would have made sense to take and which very likely could have prevented the ship’s sinking:
- Six warnings pertaining to the iceberg went unheeded
- Better lighting could have helped prevent the collision
- The timing of impact–fifteen seconds sooner or thirteen later– would have changed it all
- If bulkheads of the watertight variety had been just one deck higher, the fallout wouldn’t have been so grave
- Proper provisioning of lifeboats could have saved everyone
- Heeding regulations–a nearby ship’s distress signal should have been answered
- Arrogance–who’s bright idea was it to say God couldn’t sink the Titanic?
Proper management would have heeded warnings which notified the Titanic of the approaching iceberg. The right kind of planning for the journey would have included better lighting solutions, which would have helped prevent the collision. Also, watertight bulkheads a deck higher would have done a great job preventing disaster. Another planning point pertains to supply provision in terms of lifeboats. While timing can’t be controlled in all circumstances, there are ways to augment negative fallout through preventative strategy. Even 15 seconds could make the difference. Also, sometimes regulations that may not seem necessary could be fundamental aspects of disaster prevention.
With the Titanic, the crew didn’t respond to a distress signal. Doing so would have changed their course and they would have avoided the collision.
Lastly, in terms of arrogance, your MSP can’t allow any attitudes stemming from this emotional family to creep into operations. Rooted in arrogance were all the errors of the Titanic, and the same is true when it comes to avoiding common management measures. Whether the reason is to reduce workload or because those in a position of delegation don’t see the purpose behind certain procedures is irrelevant. Neither kind of thinking is possible if there isn’t enough concern for unexpected emergencies. It takes a kind of arrogance to be so careless.
The MSP Takeaway
With your MSP business, it is absolutely essential that you avoid arrogant attitudes of conduct. You need to do everything you can to optimize and safeguard your business. It’s not just about what gets you by. You need disaster provision. Disaster can come in a moment totally unexpected and from a direction you couldn’t have anticipated. Imagine if corporate credit and debit cards were hacked through a security vulnerability in your bank and through no fault of your own. Now imagine this happens when a number of your most important salespeople are in talks with potential clients, and suddenly, they can’t cover the dinner bill. That new client that was a sure thing suddenly gets cold feet and you’re treading water as a business once more.
You need to anticipate disasters and not be so arrogant as to assume any preventative solution will be adequate. You need fail-safe solutions for your fail-safe solutions. Double the redundancy one more time, and you might be set.
It’s not enough to have backup and data recovery (BDR) “lifeboats” for your MSP just as you provide for clients, you also need to have continuously updated firewall “waterproof bulkheads”. You need to have proactive security management like the “lights” of the great boat, ensuring your operations and clients are continuously secure.
Cloud computing utility allows you to outsource internal systems and expand security. Regulations adherence can help you safeguard your business against common operational difficulties and those which could hit you out of left field. Following the distress signal in adherence to regulations would have saved the Titanic. Ensuring HIPAA compliance can save your healthcare clients and help you avoid tangential fees through shared liability.
More Secure Operations
Your MSP business needs to plan in terms of management, supplies, timing, regulations adherence, emergencies, and backup solutions. You need forward strategies to identify issues and threats lurking like icebergs in the dark. Together, such strategies strengthen your MSP, and you’ll avoid preventable emergencies.