As an MSP, you take on much more responsibility than even your clients may realize. You will be the first they contact if they ever suffer a malware attack. Here are reminders for your MSP to stay on top of providing quality MSP security solutions:
Monitor the Entire Infrastructure
In the age of big data, it’s possible to track a wide variety of data, including devices, to analyze how to streamline operations and improve security. Using a remote monitoring and management (RMM) solution will send you alerts when strange activity occurs on your network.
Track Your Customers
It’s crucial to protect the privacy of your customers, as well as keep data on consumer behavior. The relationship between your MSP and your customer must follow the manner in which it was intended. Analytics can provide a wealth of information for both your MSP and the customer that can refine marketing plans and business goals.
Preventing Outsiders from Access
You must take the responsibility of controlling user access so that intruders don’t penetrate the networks you oversee. Tracking each known device should alert you when an unknown device attempts to illegitimately access a network. It’s best to keep the number of users to a minimum and to not allow generic passwords.
Stay Current with Software
Business systems will be more secure when you make sure all security software is up-to-date. Staying current with patches and antivirus updates provides better protection since old software is more vulnerable to attacks. Consider avoiding software that is prone to attacks, such as Java and Flash. One of the best ways for your MSP to stay current on trends is to read software publications, such as Hacker News, Slashdot and Recode.
Make Regular Backups
If you routinely back up data in three places, your response will be more smooth for a client that faces an emergency. Keeping data backed up is the strongest strategy to avoid data loss, which can topple an organization quickly. Developing a data backup and recovery plan is essential to a proactive approach for providing quality MSP security services. You cannot afford to lose data, which usually means losing a customer and credibility.
Be the Enabler in the Cloud
One of the most important roles that an MSP plays these days is an enabler of cloud solutions. Either as an advisor or a platform provider, you are creating the client’s connection with the internet and the functions that simplify tasks. You have the opportunity to narrow down cloud services for a company, which saves them time and money. Advising clients’ employees to be careful of email is another simple task that can strengthen their business.
The best way to build your reputation as an MSP is by providing high-quality MSP security solutions. Make sure your work lives up to the expectations of a safe working environment that takes necessary precautions to prevent cyber attacks. The more prepared your team is for disaster, the better performance they will exhibit.