Your MSP company will have employees regularly accessing that which (if they were irresponsible) they could use against you. Additionally, as a tech company, you have the potential to illegally exploit clients in a way that’s sustainable in the short-run but could get you into profound legal trouble going forward.
Accountability is key to success for any business, especially in areas of today’s economic market where the temptation to abuse power is high. Tech companies must consider this. Following are tips to help you foster accountability in order to maximize reliability in terms of internal operations and client relations:
- When some part of your operations need to be addressed, address it
- Don’t shirk your own personal duties as they arise
- Set the expectation bar high for everyone
When Some Part of Your Operations Need to be Addressed, Address It
Your MSP company needs to tackle issues head-on. When you notice something must be done, it’s essential you seek qualitative resolution. You can’t just leave it be. Sometimes, this will require managerial action on your part, sometimes it means you’ve got to closely manage some segment of your MSP.
Don’t Shirk Your Own Personal Duties As They Arise
When it does turn out that managerial duties are necessary and as yet unaccounted for, then make it your practice of taking care of such issues. When you’re accountable to yourself and your team, it increases their accountability to you and one another.
Set the Expectation Bar High for Everyone
You want to expect the best from everyone, including yourself. In fact, expect a little beyond the best, and you may be able to foster motivation. Don’t be too harsh a taskmaster, but don’t let your team sleep on the job, either.
An MSP company which immediately handles issues requiring address, where managers don’t shirk personal responsibility, and where everyone’s expectations are high is a company likely to wow clients and continuously hone its own effectiveness. Make accountability core to your company culture, and expect some qualitative positive changes.