Your MSP business needs to iron out a renewable system of staff education. Technology develops such that 18-month intervals characterize a doubling of computational ability. This has been the case for decades and looks to be a trend that will continue to define the industry. If you’re going to stay ahead of it, your techs need to be up-to-date and what educational measures you use must convey the information such that it sticks.
The following are a few brief suggestions to help you accomplish this:
Granted, your MSP business is going to need to educate classes in a way which likely involves note-taking, quizzes, exams, and similarly traditional means of ensuring education sticks. At the same time, it’s worthwhile to note that, according to many modern experts, people naturally understand concepts better through stories.
After an educational course defining procedures, protocols, or expansions of either new service, existing service, or some combination of the two, make resources available for reference. Good resources will save you a lot of trouble. The human brain can only absorb so much, and there are a lot of distractions in today’s world.
Mnemonic devices can help staff remember new concepts and protocols much easier. Acronyms, acrostics, rhymes, associations— there are quite a few different ways of condensing concepts into easily-memorable chunks. “ROYGBIV” is an example of a mnemonic device. It’s a name made up of letters indicating the order that colors appear on a rainbow: red, orange, yellow, green, blue, indigo, and violet. So, for an example of this applied to your MSP, “CACIT” could mean “contact all clients in transition” and refer to a protocol of checking in with new customers who have recently converted to your products or services.
An MSP business who carefully educates staff using multiple techniques and supports will better enable them to serve clients in a way that’s ultimately competitive. Additionally, you can use such techniques to help clients increase their own operational education in terms of things like security.