An MSP business is going to have some socially awkward personnel, guaranteed. A lot of times, this will lead to personality clashes that cause little feuds to percolate and persist for months or years. Sometimes it leads to errors that may compromise your network. Whether consequences are large or small, you want to address such collateral performance issues–because that’s what they are–as soon as you can.
Tips in Directing Development
Still, you don’t want to just yell at people or mete out discipline indiscriminately. If you’re managing a team of tech professionals, you may do well to consider yourself a captain of a ship. Treat your sailors bad, and they’ll mutiny on you, leaving you among the desolate isles of bankruptcy. So you need tact. Consider these tactful ways of addressing performance issues:
Show Employees How Their Performance Issues Make a Negative Impact
Your MSP business will naturally generate vast quantities of data. This can be used to collaterally paint logical pictures which sidestep emotion and help motivate employees as a matter of course rather than through any subjective means. Emotions are fickle, facts are concrete.
When employees are having a feud, or acting arrogant, or cutting corners, show them how what they’re doing is making an impact. Number one, this shows them that if they thought they were getting away with something, they really weren’t.
Number two, it shows them how what they’re doing could impact their employment. And number three, it may reveal an aspect of their actions they didn’t even realize existed. All such revelations can help correct poor performance.
When Employee Action Causes Problems, Make Them Fix It As Possible
If problems exist that require correcting and can be corrected by those who initiate them, then part of your managerial action may be having them clean up their own mess. This is perfectly professional and reasonable and a great way to help prevent such behavior in the near future.
We’re All Susceptible to Ruts, Find Ways to Help As Appropriate
Performance issues may not happen from character flaws or anything but the endless ebb and flow of life. Life tires a person out eventually, and we’ve all been in a rut. Help your employees to get out of ruts. Sometimes they just need to talk to somebody, sometimes they need to make a collateral move to another position.
Challenge Them to Fight for Promotion
Better performance initiates better wages. Also, when you issue a challenge, that subconsciously communicates the possibility that their work will almost assuredly be rewarded. That’s natural motivation.
The Best Performance Across Your Team’s Surface Area
When an MSP business challenges personnel toward promotion, helps them transcend ruts, clean up their own messes, and understand the impact of their poor performance, there’s a high likelihood of them correcting employees’ less-than-acceptable habits.