An MSP company can lead in one of several ways. Employees can be treated like cogs in the machine, they can be treated like people, or you can outsource them and make the whole issue of personnel an abstraction. It makes a lot more sense to go the empathetic route, as there are organic positive outcomes which result.
Benefits of Empathetic Leadership
Leadership built on empathy produces natural reciprocation from personnel. You can’t force attitude, but you can do many things which compel it toward the positive outcomes you’re seeking. Consider these tips:
Internal Empathy Facilitates Increased Productivity and Loyalty
When an MSP company treats its employees as people, it means giving them a career path, listening to issues they raise with management and providing them the tools they need to succeed. This ultimately facilitates increased loyalty, which yields increased productivity.
Empathy Produces Better Leaders Who Are Easier to Follow
An empathetic leader is easier to follow because employees feel they can bring any issue to said leader and not fear for the loss of their job. Authoritarian leaders use trepidation and paranoia to facilitate obedience. Empathetic ones use truth, understanding, and a leadership style which understands where personnel comes from.
Empathetic Leadership Leads to Empathetic Customer Service
When personnel trust you, they’re going to work harder for clients. They’ve got an investment in your company now. They have security in their job, and so they’re more likely to go that extra mile.
When employees know they’re just a cog in the machine, then they’ll “err on the side of caution” by sticking doggedly to policy and avoiding the provision of their best possible service.
Organic Profitability Expansion
When your MSP company has empathy in leadership, customer service improves, leaders are easier to follow, loyalty expands, and productivity increases. Determining how to lead with the highest levels of empathy is a very recommendable tactic to improve your MSP. Organically, you’ll see greater productivity through empathy.