Large and medium-sized organizations are increasingly turning to IT service providers to control and maintain their enterprise communication systems. Understanding what’s required of your MSP company is essential. How your IT company goes about it’s business determines how your client’s experience with you turns out, and it could be great, or it could turn out to be a nightmare.
You MSP marketing efforts clearly show that your managed service SLA is equipped to handle the sophisticated nature of these enterprise businesses. Your tech company should be prepared for the scrutinizing of your managed services to ensure that there are no security breaches and compliance is always high to meet the needs of larger companies.
To ensure that clients experience runs smoothly, your MSP should be able to do the following:
The ideal managed service provider should be flexible in a way that their approach to different clients matches with the clients’ requirements and goals. This should include flexible technological alternatives such as cloud-based hosting, installed on the premises or both.
Focus on Customer Performance and Growth
Most managed IT service providers’ ambitions don’t match with their client organization’s goals and objectives. They’re only there for the profit motive and not to give their customers the best services. The ideal managed service provider should recommend the best and most suitable new technologies for the enterprise level organization, help end user businesses in the application of advanced technology such as unified communications, and contact center technologies, which will help them generate revenue and profitability.
Customer-Centric Orientation and Mindset
Your MSP company should be readily available to sort out your client IT issues whenever they arise. You should also be fast in responding to emergency situations and your technicians troubleshooting capabilities should be effective.
Your ideal managed IT service provider should have experience in handling confidential information and have the necessary mechanism necessary to protect client’s sensitive data.
An ideal managed service provider should be transparent in cost discussions. They shouldn’t include hidden costs for services that are in the contractual agreements. Your IT company should offer unlimited software licensing which increases scalability among end users without any hidden or additional costs.
Your Tech Company should be prepared for end user organization to demand greater accountability from you. This is due to the huge accountability demands they face from shareholders, stakeholders, and regulators demand. Accountability features that your MSP should include:
• Performance guarantees via SLAs
• Actual network view
• Transparency of tools, processes and expertise
Your MSP should strive to give you solutions to most, if not all, your client IT problems. Essentially, an MSP which solves part of the solution is usually part of the problem when the issue arises again. Accountability on your part will ensure that finger pointing does not ensue.
In the current business environment, it’s important to be a service provider with a host of technologies and services that are suited to meet your organization’s individual needs. Not all IT companies can provide that. Those that can, ensure that their customers achieve organizational growth and profitability goals. If you can apply these recommendation to your IT company then your MSP marketing will be wildly successful!