When it comes to MSP security, your IT services company has no choice but to be as cutting-edge as possible. Security as a Service (SaaS, but not to be confused with the other SaaS, which is Software as a Service) is something you need to look into if you haven’t already.
The US government has recently issued a formal notice pertaining to a massive malware effort orchestrated by cybercriminal elements with deep pockets. According to the official website of the Department of Homeland Security, this has gone on since at least May of 2016 and employs multiple malware implants. Additionally, login information is being snaked with increasing rapidity.
WannaCry may have something to do with this and the subsequent government response. WannaCry is a ransomware which enters businesses through SMB (Server Message Block) and ports. This backdoor was facilitated through the NSA, details of which became public in March of 2016. The hackers had a “worm” up by May, and this particular attack affected computers worldwide. The government still has not caught the “bad guys.” Attacks like this are one of the many reasons it is expected that cybercrime will end up costing upwards of $2 trillion by 2019. MSP security must incorporate solutions requisite to protecting diverse clients against such concerted, massive attacks. Patching and automatic updates, as well as a continuous backup in conjunction with data recovery solutions, is recommended, and so is SaaS. Several reasons include:
- Multiplicative applications
- Institution of vetted two-factor authentication protocols
- Competitive facilitation
- Expense reduction
- Liability security
With SaaS solutions, you will not only safeguard clientele with greater success and effectiveness, but you will also safeguard your own MSP. Your IT service business acts like a “node” on a “map” of digital “targets” for cybercriminals. If someone could hack your business, that would be worthwhile for them. You are a sort of information hub for multiple diverse businesses and a hacker who understands this could skim hundreds of thousands of stolen assets just by employing usernames and passwords the right way.
SaaS solutions feature continuous monitoring and are situated to detect anomalous behavior. This includes but not limited to unfamiliar portal systems access. It is as important for you to use SaaS, as it is to provide it for your clients.
Institution of Vetted Two-Factor Authentication Protocols
SaaS is increasingly involved in two-factor authentication protocols, which are exceptionally worthwhile for employees using BYOD (Bring Your Own Device) protocols. Remote log-ins can accidentally take place on unsecured networks, and that can compromise your network.
If you are an MSP with technicians using the web out in the field, they are as much at risk as the employees of your clients. Two-factor authentication makes it so that a person needs to use multiple devices, in some cases, to access the network. This can help ensure no underhanded cybercrime is taking place.
You cannot maximize your marketing budget as an MSP if you are dealing with the fallout from a hack attack. Your clients are in the same boat. Additionally, competition is likely to have implemented SaaS solutions. If they have such provisions and you do not, you may lose clients. Getting SaaS onboard your suite of services can help you retain and gain customers.
This was just touched on earlier: if you do not have SaaS, you are at an increased risk for hacking. As a tech provision company, you understand in terms of operations, an error, hack, or other security compromises like a crash is not a matter of “if,” it is a matter of “when.” You are more likely to save costs through SaaS solutions than to risk avoiding the expense of their implementation
Shared liability silhouettes MSP services for many healthcare operations; if they are hacked in a way that is out of compliance with HIPAA, you are charged too.
Optimizing Your MSP
MSP security which includes SaaS will decrease potential liability losses, cut costs, make you and clients more competitive. It features security solutions that can safeguard mobile operations, and in short represent a win-win scenario for everybody. If you have not looked into SaaS, you probably should.