There is no perfect job, but there is a huge role that the management of an MSP business can play in keeping their team members engaged and increasing their overall job satisfaction. When your employees enjoy the work, and there are a healthy work culture and environment, they are more likely to perform well. This, in turn, means that your business is also performing well. Working in the IT industry can be demanding depending on the workload that one has, but here are a few suggestions you can put in place to transform your employees’ experience:
Tips for Better Management
A lot of the pressure and job dissatisfaction that employees face has been linked to the type of bosses they have. Many studies and statistics show just that. In one survey by Officevibe, it was found that 75% of employees believed that their bosses were their least favorite part of the job. The effects of this can include low participation, poor performance, and high turnover.
The good news is that, no matter what management style you have adopted in your MSP business, you can change it if you commit to it. It all begins with your perception of management versus leadership. While a manager may get things done, it takes the extra element of good leadership qualities to inspire employees, build good work relationships, and bring out the best in the team.
Two great ways for managers to begin to develop better leadership styles include being more authentic and directing employees towards the company vision.
- Authenticity – Being relatable, approachable, and empathetic are all essential qualities of a great leader. While boundaries and respect are necessary and your authority should never be downplayed, most employees do not enjoy working for a boss who is hard to reach and harder to talk to. It is often the little things like having an open door policy, taking a genuine interest in your team members, and taking more time to interact with them that can make a difference. By doing these things, you get to know your employees on a personal level, and you also get to see their strengths and different personality types. All this knowledge is invaluable for you when you have to decide how to communicate with someone, delegate work, and reward performance.
- Vision – Your company vision should be something that you live out and inspire your employees to do the same. For example, is your goal to offer the most innovative IT solutions in your area? Your role is to instill that vision in your team.
Good managers make working in an MSP business an enjoyable experience. Employees feel appreciated, motivated, and more engaged. By applying the tips suggested above, it is possible to change the work culture for the better.