Remote Monitoring and Management (RMM) is an emerging MSP technology that can remotely monitor all devices on an entire network. It is also known as remote IT management. The software is ideal for managing multiple mobile and desktop devices to protect the digital assets from your customers from cyber threats. Here is a deeper look at how RMM can help you sleep better at night so that you can focus on helping your customers in other ways:
RMM Properties and Features
While manual network monitoring by humans still has its merits, MSP technology speeds up the process of determining how to deal with suspicious activity on enterprise networks. It involves the installation of software called an “agent” on each software or hardware component on the network. The agent then gathers detailed information about each device and uploads it to the cloud. IT professionals can then review the data and decide what needs to be done to ensure network safety and business continuity.
One of the most powerful aspects of RMM is its automation capabilities. The automatic patch management feature, for example, draws from your policy settings and automatically initiates a support ticket sent to the help desk through an email alert. The system includes antimalware and antivirus features that feed the agent updated data so that analytics will instantly be notified of suspicious activity on the network.
The fact that MSPs can use this technology to install software remotely, it also saves time from scheduling onsite appearances that potentially disrupt a client’s business in multiple ways. When onsite visits are required to fix or replace hardware, you will already have a clear idea of what the problem is. Technicians will also schedule tasks and configure network components without physically visiting the client’s office to conduct manual rebooting. Furthermore, you can audit hardware and software remotely as well.
Why MSPs Need RMM
This modern form of network intelligence gives you confidence that your clients’ networks are safe for connecting with servers and other computing devices. It also gives you the technology you need to become a credible MSP. Furthermore, the technology helps MSPs accommodate more clients due to RMM’s speed and efficiency at detecting network issues.
One of the primary advantages that RMM will bring your business is that technicians will be able to diagnose and resolve problems quickly. It is also a user-friendly software that lets you understand problems faster than in the old days of toggling through multiple screens. The automated features will save time as well as fix bugs that used to take hours or days.
RMM allows IT professionals to monitor networks proactively to keep costly problems from developing. With RMM, they can see information about your entire network on one dashboard. Help desk technicians can use the RMM screen-sharing feature to connect remotely with various operating systems without assistance from others.
Growing Your MSP Business
The MSP industry has proliferated enormously in recent years, partly due to the increase in cyber threats. However, only the firms that provide the fastest service will ultimately win this competition. RMM software will help you build better customer loyalty, which will allow your business to expand and yield more.
RMM will help you store policies and configurations that you can use across multiple businesses at any given time. Through standardization, you can focus on training employees on one system that supports all your clients. Ultimately, it improves your reputation, reliability, efficiency, productivity, business continuity, and customer satisfaction.
Steps for MSPs to Protect Networks
- Install a software agent on each network device
- Check for email alerts about viruses, malware or other issues
- Analyze the status of each device after agents collect data
- Prioritize critical issues that need immediate attention
- Resolve issues such as installing updates or patches remotely
Managing several devices can be accomplished with a professional RMM suite of tools. These MSP technology tools prepare your tech support business for growth and can help you accelerate your knowledge about your clients’ networks. It will enhance tech support by allowing remote technicians to detect and prevent cyber threats from infecting networks. Take the proactive steps and find out more about how RMM can improve your MSP business.