Employees are the backbone of any MSP company and it is important to understand how to motivate employees to achieve your goals and avoid saying phrases that can permanently damage trust and relationships. However, managers are often so focused on the result that they fail to mentor employees and miss out on many opportunities to develop their growth. Fortunately, you can avoid this dire situation by understanding the best ways to communicate and avoid saying certain phrases in the office.
Here are just a few examples of phrases that you should always avoid saying to any employees in the workplace:
“I don’t have time to talk right now.”
A manager always has a busy to do list, but it is essential to make time to discuss important ideas and suggestions with employees. Failure to take the time to develop a relationship with employees will make them feel undervalued, as they will often begin looking for other places to work. However, you can avoid this situation by always taking the extra time to visit with employees and discuss any concerns. Always being available to communicate with employees will help develop strong relationships and is well worth the effort for any managed service provider.
“We can always find someone else to do the job.”
Managers of an MSP company should always avoid this phrase, as they can severely damage any relationships and create a toxic work environment. Instead, it is essential to treat each employee with the utmost respect, as this is a great motivating tool that will inspire them to work harder for your IT company. Avoiding these negative phrases will also allow you to retain employees for much longer, which reduces the costs of constantly training new employees.
“You are doing perfect!”
On the other hand, it is also not a good idea to tell an employee that they are doing perfect, as there are always opportunities to improve for even the best of employees. However, it is important always to remain upbeat and only offer constructive feedback if you notice any particular areas that need improvement. Developing a positive relationship with an employee will increase the morale of the entire workplace and make the jobs of each worker that much easier.
Understanding the importance of avoiding these phrases is essential for any MSP company that is looking to develop long-term employees and avoid constantly training new workers. An IT provider that focuses on the correct things to say will have a positive impact on productivity and creates a much more pleasant work environment for everyone in the office. Making sure that your employees feel valued and inspired will significantly reduce employee turnover, which allows your IT company to operate at a much more efficient level. Continually practicing these tips is well worth the effort for any managed service provider in today’s work environment, as it will allow you to retain employees for many years.