The rise of MSSPs (managed security service providers) has become steadily popular, and many MSP services firms are considering making the switch over to the MSSP work model. Understanding the differences between these two distinct services will enable you to make the decision that is in the best interests of your company.
MSSP focuses on providing businesses with consultations on various technical issues while also providing similar services as an IT provider. On the other hand, an MSP offers a service that specializes in ensuring that everything is working correctly, while also providing frequent updates and remote monitoring at a fixed monthly price. While both services sound similar, an MSSP focuses on data and will proactively make changes based on recent statistics. It will also ensure that a business is receiving the highest form of protection from the vast amount of cybersecurity threats. If you are still interested in becoming an MSSP, here are a few things you must consider before making the switch:
Always Install Internal & External Security Measures
An IT provider will sometimes provide external services to a customer, but will not give those updates internally to themselves. For example, providing an external patch to a third-party application, but failing to use this update internally can cause a few problems. While this practice is perfectly fine as an IT support company, it can cause a few trust issues with clients if you are an MSSP. Therefore, the best way to avoid this scenario is to always ensure that you are providing external and internal patches on a consistent basis as an MSSP.
Go Beyond the Minimum
While MSP services focus on providing regular security updates, around-the-clock monitoring and firewall protection, it is critical to go beyond these measures if you hope to become a successful MSSP. Of course, it is essential to provide these services, since they act as the first layer of protection, but the next layer should consist of remediation, asset control, bring your own device (BYOD) management and many other services. As you can see, the second layer is much more complex and separates your services from a typical IT provider. Instead of solely relying on automation, IT techs will have to analyze and make critical decisions to ensure the safety and best interests of each client. MSSP companies must also consider various governance and compliance regulations, which requires employees to be highly trained and well-equipped to handle these complex issues.
Take Advantage of Resources
Finally, an MSSP must understand the vast complexities in the IT field and be able to fully take advantage of every resource available. As you know, an IT provider is only as good as each one of its employees, so it is imperative to provide ongoing training to ensure that they are well-equipped to handle any scenario. Failure to find ways to improve continually will lead to stagnation and can become a major stumbling block for any MSP company trying to transition into an MSSP. An MSSP that is always looking for new ways to improve their organization will enable them to become a leading voice in the IT field.
As you can see, transitioning over to an MSSP can pose significant challenges for an MSP services company, since it is much more complex and requires a highly educated group of employees. Nevertheless, switching over to become an MSSP may be too good of an opportunity to pass up and can enable your business to reach more clients. Taking the extra time to study the advantages and disadvantages of becoming an MSSP will allow you to make a decision that is in the best interests of your company. Understanding the differences between these two services is a critical step in finding success in the IT landscape.