MSP technology often gets started with freeware solutions because they are cost-effective, available, and offer a real benefit that is tangible. However, as an MSP scales up, the disparate solutions sourced without cost become more expensive to maintain through lack of consolidation. Since each non-integrated solution is from its own provider, gathering information and putting it together becomes a very time-intensive task which substantively reduces the profit reaped through such solutions. The trade-off for lowered price is increased time— and everyone has known that time is money since Ben Franklin’s days.
Integrated solutions, meanwhile, make businesses money through time reduction, which induces increased productivity. Increased productivity leads to more efficient, cost-effective tools, which in turn leads to outward expansion. It’s an upward spiral.
With this in mind, three primary aspects of integration which prove most effective for MSPs include:
- Remote monitoring and management (RMM) as a platform
- Robust reporting
The RMM Factor
When it comes to RMM being integrated as a platform, there are several things you want this technology to do for you specifically. Firstly, you must remember that it shouldn’t be some lackluster affair featuring remote control possibilities and a few other bells and whistles. You need RMM to provide comprehensive coverage throughout the scope of a given device’s life cycle. That means when a device is brought aboard a given operation, moved up to baseline, and retired, RMM is always there. Additionally, you should be able to employ RMM solutions as a means of inventory maintenance. RMM can then be put to good use as regards licensing, monitoring, and maintenance support.
MSP technology is currently in an age where automation can be acquired more cost-effectively than ever. You’re able to put together actions that can be custom-scripted, as an example. Additionally, it’s possible to find automation solutions where scripting has already been determined, and where a new innovation called “drag-and-drop” scripting is available. This is where scripts which are pre-defined can be put to work as management objects. When you consider that the other option is a system of coding which is often complex and time-consuming in itself, this makes good sense. Again, the key to productivity through integration is time consolidation. You must conserve as much time as possible. RMM curtails the need for certain on-site inspections, automation additionally saves great amounts of time with simplicity; and drag-and-drop coding makes baseline establishment of newly-automated processes more effective.
You’re definitely going to need reporting solutions. If you’ve got to source reports from a ubiquity of different freeware programs, that is going to take some time. Again, time is money. With integrated solutions for your MSP, you’re once more taking scissors to the time line and shortening it substantially.
Bringing New Tech On Board
As your integration efforts expand, you’ll find that technology innovations make the impossible possible. You’re likely going to need cloud support solutions for your clients as these are in hot demand right now. Something else clients will likely want installed and remotely monitored for various reasons— such as security— are IoT clusters. The Internet of Things is expanding like a very real web and has come to characterize much of modern business. If you really want to provide good technology solutions like these for your clients, using them yourself can help you get your head around that which does and doesn’t work. This will save you time in helping clients as issues arise and it will also bring your MSP the same kind of benefits you’re bringing to clients.
As an added bonus, such MSP technology has a futuristic quality to it that seems very cutting-edge, and is sure to dazzle prospective customers in a way more likely to garner increased sales. With all these things in mind, as you integrate, you want to be sure to keep the cutting edge solutions at the tip of your fingers. Bring new technology on board, integrate all systems so none are disparate, and see time savings through reporting, automation, and Remote Monitoring as a Platform. Integrate right, and scaling up and out will simply be part of your regular operations.