Staying Ahead of the Curve
MSP technology has to remain ahead of the competition. You know this as a technologist: there aren’t any “static” computers out there. Processing power and computational ability continue to expand on a statistically predictable curve that reflects Moore’s Law. This is convenient for scheduling but inconvenient for your wallet. Still, if you’re wise about monitoring and managing tech, you can upgrade piecemeal in an affordable way that is offset by your competitive advantage in the marketplace. That is to say: the cost of keeping systems “up-to-date” won’t hit you as hard incrementally. You’ll always be able to boast about having the latest service solutions for your clients, offsetting the upgrade expense.
With that in mind, here are several monitoring and management practices that are worth considering if you aren’t already using them:
- Monitoring that is comprehensive
- Proper administrative power
- Upwardly scalable licensing
- Reporting rife with insight
- Tools focused on growth
Monitoring That Is Comprehensive
MSP technology needs to have solutions that cover all the angles. There’s a lot of IT infrastructure that must be considered. There are the endpoints your employees, guests, and managers work with every day out on the floor and with clients of your MSP. Then there are the servers that are at the core of your operations or perhaps the cloud computing solutions you’ve decided to use as a surrogate for stationary environments.
Whatever is core to your operations must be monitored. RMM stands for Remote Monitoring and Management, and you want a solution that maintains core operations. Your RMM solution shouldn’t only be aimed at your internal operations, however— after all, your MSP is designed around service provision for clients. You additionally want RMM solutions that can monitor their devices and activity to help ensure any issues are addressable and rectified with all expedience.
Proper Administrative Power
With your RMM platform, you want automation of the drag-and-drop variety to simplify administration. You also want to exercise platform integration of the PSA variety (Professional Services Automation). This speeds up the level of service you can provide for clients. Something else to consider is that remote troubleshooting and support shouldn’t interrupt operations of a given end user— that’s bad for productivity.
Upwardly Scalable Licensing
Most clients aren’t going to apply a full suite of your services right off the bat. That’s okay; you don’t want to twist their arm, or they may metaphorically jerk away. You want to design an RMM model that is designed with client proclivities in mind. If you do your job right, they’re going to want to use more of the services your MSP offers. So, your licensing model needs to anticipate increased patronage over time. Your service provision can also do this in terms of licensing. If you don’t strategically plan for much beforehand, it could make ingesting new revenue a headache for your MSP.
Reporting Rife with Insight
The reporting of information isn’t as valuable as implications that derive from that data’s presentation. Your RMM reporting should communicate just how valuable what you’re doing for your clients really is. Think of it like a “reveal code” command for your clients. When they can see the “calculation” that goes on behind the scenes, your value suddenly becomes inestimable, and that’s good for business.
Tools Focused on Growth
RMM isn’t just monitoring, and it isn’t just management. The right RMM solution will help facilitate automation solutions, management of remote devices and reports that can be used to inform action. RMM also helps facilitate BDR solutions, Managed Endpoint Protection and compliance solutions. Check into your RMM solution, and see if it’s providing that level of utility to your MSP. If it isn’t, then you’re likely wasting potential. It’s like using a screwdriver as a hammer. Sure, that may work, but you’re missing a whole family of utility options that the tool was designed for in the first place.
Expanding MSP Service Provision
MSP technology incorporating comprehensive, fully utilized RMM solutions works better internally and provides better support for existing clients. Look into your RMM and ensure it’s being properly employed.