The Winds of Change
MSP technology exists less and less in a support capacity and more and more in a leadership capacity. This is a trend that is moving forward with exceptional speed. The likelihood is that such means of operation will continue down this avenue as technology continues to expand. The reason is cost-effectiveness. Let’s break it down.
Cloud computing support, properly provided, can totally surrogate internal technology in a secure way that actually brings greater computational “firepower”. It can even give clients the ability to optimize where. Consider if your MSP could provide clients with venerable Device as a Service (DaaS), Bring Your Own Device (BYOD) and cloud Desktop as a Service (DaaS). Now, devices provided by tech companies to work with cloud networks on a virtual desktop are not totally in the mainstream yet, but they likely will be soon. In any event, such a turnkey tech solution could get rid of internal server arrays, internal endpoint costs, associated personnel involved with them and even most of the office space necessary.
BYOD solutions allow employees to work where, when, and how they want. Imagine 100 reliable professionals tautly trained in an organization being able to work at their own pace as they’ve always wished. If you could do that to your clients, you would save them tens of thousands of dollars every month or maybe even millions in a year.
Many businesses are making a shift toward the cloud because it saves them so much. It allows smaller businesses to compete with larger businesses, scalability becomes more realistically and simply viable, and competitiveness among businesses utilizing such techniques cumulatively expands.
What this means is that in the future, more businesses will be using MSP technology of a “turnkey” variety. Your company needs to be prepared for this. That being said, several additional and more specific changes worth considering include:
- Sourcing more comprehensive skill sets among workers
- Workforce renovation
Sourcing More Comprehensive Skill Sets among Workers
You need to have workers who are proficient in IT and who also understand the subtleties of marketing. Understandably, these individuals are difficult to find. However, sometimes, the talent is dormant and just needs to be encouraged by you.
If you’ve got workers who have multiple aptitudes that may fit the marketing mold, you might start them operating as “shadows” or “apprentices” to existing marketing personnel. The result could be very worthwhile. You want skill sets that aren’t monochromatic, one-dimensional or singularly motivated. It’s no longer good enough to be simply technologically proficient.
Technology has entered the social sphere, so that is now part and parcel of competitive tech provision. Just consider social media. Your MSP needs to be sociable, marketable, successful, efficient and effective. Comprehensive skill sets among employees can help make that happen.
At first, you may only have a couple “super” employees of this kind, but you need to acquire more of them going forward. Focus on workers who understand the nature of turnkey tech services and are constantly looking at ways in which such solutions may be put into play.
You may have to liquidate certain employees; you may have to hire new ones. There are different ways to handle this. Some MSPs must approach these solutions gradually. Some are able to do them quickly. Look at what other MSPs are doing, crunch the numbers and figure out the best way to proceed. Which services will you need, where do you have operational deficiencies, can you re-train or cross-train employees to provide such needs and are there people you need to hire? Figure out the questions to ask, ask them and go down the list until they’re resolved.
More Competitive MSP Operation
MSP technology has been upgrading since MSPs became a thing. With cloud computing, it has hit a point where it’s poised to become more integral than it’s ever been. A wise course of action would be following the trends appropriately.