Cyber-attacks are steadily on the rise, so it is critical for an MSP security team to continually look for new ways to protect companies from the wide variety of cyber threats. As you know, cybercriminals will target businesses of all sizes and it is important to provide superb service for each client, whether they are a small business or large company. Fortunately, the use of a managed detection and response security method can help you prevent the vast majority of attacks. For example, instead of solely focusing on the prevention of cyber-attacks, you can have a tighter security detail. Managed detection and response is a 24-hour service that is continually looking for any signs of cyber breaches. If any vulnerability is found, you will isolate and remove the issue before it turns into a significant problem. Here are just a few more tips on how to protect clients through a managed detection and response program:
Offer Round the Clock Support
One of the best things you could provide your clients is round the clock technical support. Instead of clients waiting for hours on hold, they will receive the help they need as soon as possible with minimal delay. If the problem is severe, you can provide a technician to come directly to their business and provide the necessary adjustments for on-site support. The managed detection and response security model will enable your technicians to continually monitor each client and provide immediate assistance at any time of the day. As it is a 24-hour service, it could be in the afternoon or middle of the night.
Frequent Security Updates
Another added benefit of utilizing managed detection and response is the ability to provide the ultimate MSP security protection through the use of frequent security updates. This security method will show your IT staff of any weaknesses within your client’s system and will give them an excellent idea on how to make any necessary adjustments or changes to enhance security. For example, if they notice that the virus protection isn’t correctly scanning each email, it may be time to install a newer version that offers the latest protection. Ultimately, providing frequent security updates will ensure each client is protected and is another added layer of security in today’s business environment.
Provide Cloud Technology
As you know, sometimes a cyber-attack can severely damage the hard drive of a client’s computer. Fortunately, providing cloud technology will enable your client to restore data from a previous save point. These data backups can be set at any time, whether it is on a daily, weekly, or monthly basis. The use of a data backup and recovery is just another added layer of protection for clients against mass data loss. The use of cloud services will also make the jobs of each client’s employee’s easier, as multiple employees can work on the same project, simultaneously. Employees can also work from any location, whether it is at home or on a business trip.
Continually improving your MSP security team is a critical component for all IT providers. The use of a managed detection and response security model will allow your company to monitor clients round the clock for any unusual activity. They also provide the best customer service available. Over time, you will be able to significantly reduce the downtime for each client through providing on-site support, frequent security updates, and 24-hour availability. Don’t hesitate any longer— begin putting these practices in place and notice the significant advantages of providing clients with the managed detection and response security method.