One of the key functions of an MSP security team is to provide protection against socially engineered attacks. A socially engineered attack simply involves tricking someone into giving out confidential information through e-mail or other types of communication. Typically, these messages appear to be urgent and are designed for someone to give out this sensitive information without taking the time to think about the process. As a managed service provider, you need to educate its employees and clients about the dangers of these socially engineered attacks and how to avoid them. Through continual education, your staff and customers will be able to easily recognize and avoid becoming the next victim of these cyberattacks. Here are a few more examples of socially engineered attacks and the best way to prevent them:
Baiting is a social engineering attack that an MSP security team needs to be able to identify before it becomes too late. These attacks leave behind a USB or CD in a place where someone will likely come across it. If the employee loads the device into the computer, the malware will be immediately installed without the employee’s knowledge. The best way to prevent this attack strategy is to continue to educate employees in the identification of suspicious devices and only to install items that were received from a secure location.
Phishing is one of the most frequent attacks in today’s technological society. Phishing occurs whenever an attacker uses e-mail or other forms of communication to deceive a victim into giving out confidential information. Typically, they attempt to use a legitimate message to fool an unsuspecting person into entering sensitive information. Depending on the scam, the attacker can gain access to a wide range of information that includes personal, financial, or business. The only way to avoid this scam is to carefully read each email and be certain that it is legitimate before you give out any personal information.
Pretexting is another form of social engineering that a managed service provider needs to defend. Pretexting typically occurs when a cybercriminal creates a false story to encourage a victim into allowing access to sensitive areas within the system. For example, a scammer may pretend to need confidential information in order to identify an employee. Without proper training, employees can easily become a victim to this type of attack without even knowing it.
Quid Pro Quo Scheme
A quid pro quo attack is a fairly common tactic that occurs whenever an attacker asks for sensitive information in exchange for compensation. They may request a managed service provider for login information in exchange for money or a free vacation. Obviously, it is best to ignore these emails and report them to a supervisor.
Spear phishing attacks focus on an individual or specific organization. They use personal information that is related to their victims to appear legitimate and to gain their trust. They will usually use information that is taken from social media to personalize each attack. The more information they attain from social media account significantly increases the success rate of this socially engineered attack. To avoid becoming the next victim, it is critical to continually train employees and clients on the latest trends in cyberattacks.
A tailgating attack is whenever an individual follows an employee into a secure location. This form of attack is a social engineering technique that attempts to gain confidential information from a secure area. The best way to avoid this attack is always to be aware of your surroundings.
Social engineering attacks are continually growing at an alarming rate. An MSP security team can significantly reduce the chances of you or your clients becoming the next victim. Understanding the wide variety of attacks will further help your employees train clients on how to avoid social engineering. A managed service provider that can readily recognize these attacks can provide the ultimate protection and educate clients on the dangers that lurk on the Internet. Taking advantage of the latest tactics will allow you to prevent your customers from becoming the next victim of a social engineering attack.