MSP security can be what brings your clients to the “next level.” Here’s how: they can see substantial downtime reduction, increased productivity, and expanded budgeting. A business can expect to experience around 13 instances of downtime annually. An hour of downtime can cost a business between $100 and $100,000 for a spread of $1,300 to $1,300,000 in cumulative losses. According to the linked article, average downtime losses can be over $82,000 per hour— that’s a significant loss.
Having security protocols in place can reduce this loss by decreasing instances that cause downtime. A simple mistake by one employee can expose your business to risks, including malware, ransomware, Trojans, and DDoS attacks, which then knock the systems of clients offline. As an MSP, you already know there will always be emergencies, disasters, and accidents. There’s just no way around it.
However, if you can minimize the damage potential posed by avoidable threats with your own security solutions, you can save them a lot of money annually and simultaneously providing clients a more dependable and secure network.
Here are several security applications worth providing for your clients:
Identity and Access
You should train your clients and their employees in proper authentication techniques for users. Two-factor authentication is ideal for networks incorporating mobile devices and those which are entirely contained on-site. Additionally, the context of user needs should help determine the kind of access granted. Not all employees need high-level infrastructural information, but if no one has it, that can slow things down. So, install a digital bottleneck and control it.
Overall Network Security
MSP security should definitely be able to secure client networks. Third-party users should be monitored and restricted as necessary— the same is true with mobile device users. Work with your clients to institute a Desktop as a Service (DaaS) solution which doesn’t allow information transferal or addition through external devices, but does allow users to work on the network. This aspect of mobile device management (MDM) is popular today because it allows clients to have their proverbial cake and eat it too.
Security of Applications
Applications should be inspected. Only approved software should be allowed on the network. Third-party applications should generally be avoided, though there are contexts where they are a necessary evil. Provided you go over the application and ensure it doesn’t act as a Trojan vehicle for malware, everything should be alright. Applications should be centralized and their delivery should be encrypted. Web-based applications should be inspected in a similar fashion to third-party software offerings.
Data should be centralized and feature hosted delivery. You want to ensure any file sharing is secure to minimize data loss and keep cybercriminals and other malcontents from corrupting information. Overall data security through encryption and monitoring should be provided.
Continuous Monitoring and Expedited Response
If you’re always monitoring your clients’ systems, you can catch potential issues before they develop into disasters. Also, you’ll be able to caution client employees against bad practices when you notice activity contrary to established network security protocols. Additionally, you can more readily ensure regulations are properly followed. If you don’t, it’s possible your MSP could be fined through a principle called “shared liability.” If you have healthcare clients, for example, HIPAA violations carry stiff fines.
You need to respond quickly in the event of any unforeseen developments as well. New means of hacking arise regularly, so to provide the greatest productivity for clients, you need to be prepared.
Effective Security Equals Increased Productivity
MSP security can save clients money and bolster their productivity by providing: proper data protection, quick emergency response, consistent operational monitoring, secure applications, effective network security, and proper identity and access protocols. If you can cut even one hour from downtime losses in this way, you may save your clients $80,000 or more annually.