MSP security must take mobile markets into account. From smartphones, the primary component of IoT, to tablets, thermostats, smart cars, LEDs, garage doors, security systems, and more, there is a huge amount of devices connected to the Internet today.
Not all IoT devices are going to be mobile, of course. You’re not going to lug a fridge around or a complex lighting array, but business professionals are likely to have laptops, smartphones, smartwatches, and tablets on their person. As a matter of fact, many people have some version of each with them at all times. BYOD, or Bring Your Own Device, is a trend in operational infrastructure that can save even small businesses tens of thousands annually.
You can break it down this way: a small business with ten online employees would need office space and equipment for each of them to operate. With BYOD, office space is only required for one or two individuals and equipment costs are outsourced to employees. But consolidating information between those disparate systems will likely require some sort of MDM, or Mobile Device Management, solution. Oftentimes, cloud-based DaaS (Desktop as a Service) provides a unified platform for operations that can be secured against data removal or access to the system without authorization. For your clients to employ such a solution, they would need the help of an MSP in most cases. There are some SMBs savvy enough to do so on their own, but they will represent the minority of businesses.
All of this becomes much more important when you consider the variety of threats out there today. Especially as mobile devices become more prevalent, you’re going to see increases in hacking. There are more vulnerabilities across the mobile market today than there ever have been before. As soon as one leak is patched, another one springs up.
With these things in mind, here are some tips to help you provide better MSP security for clients:
Use Passwords, PINs, and/or Multi-Layer Verification Techniques
Some of the biggest threats to any system come in the form of passwords. People just don’t make good ones— they go with simple passwords that are easy to remember and even easier to hack. What many businesses need is a password creation protocol and management software which can design unique passwords, keep them stored safely, and secure the system. A PIN, or Personal Identification Number, is also an integral way to protect data on mobile devices. Something else worth considering is multi-layer verification techniques. This helps safeguard the data of mobile devices, as well as the security of a given network.
Data should be encrypted coming and going in order to safeguard mobile devices and the networks with which they interact. As an MSP, you should be able to provide clients military-level encryption solutions for mobile applications.
Be Able To Detect OS Compromises
A lot of people are able to jailbreak their phone in order to be usable on disparate mobile networks. While this works fine for individuals, it also opens those particular devices up to additional hacking vulnerability. Hacking and jailbreaking most phones void them of certain protections. As an MSP, you need to institute detection protocols which can identify such instances and block those particular devices from network access. This will protect both the device and the network.
Automatically Block Out-Of-Compliance Devices
Any device that is found to be out of compliance should be blocked from the network automatically in order to safeguard it.
Currently, there are projected to be over eight billion mobile devices in use today. They already ostensibly outnumber people— that’s a lot of potential access points for savvy cybercriminals. The market is only projected to grow and cost-saving through mobile devices has high potential. Your MSP security needs to be head and shoulders above competitors and one of the best ways to do that is to optimize mobile support.