MSP cybersecurity can be complicated, but if you are careful to come at it with an informed approach, you can avoid common mistakes. Some of these include:
- Improper customer education
- Not showing the value of a given security solution
- Not using proper password protocols
Improper Customer Education
This may just be the most important item on the list. Clients often don’t understand proper security protocols. Consider emails as a for-instance. Spammers, ransomware purveyors, and a host of other cybercriminals often find access to client data through email. This is a primary tactic because it’s a successful tactic, and the majority of your clients won’t be savvy to it. As a result, they could crash their own system irretrievably, and then you get the blame. As an MSP, you must be sure your clients are properly apprised of all cybersecurity risks. That includes password protocols, best operating practices, antivirus software, firewalls, and email.
Improper Demonstration of Value Pertaining to a Given Security Solution
This dovetails from the last one. Oftentimes, MSPs fail to communicate the value of properly maintained security to clients. Part of communicating value means taking the time to properly educate a customer. This can seem a hindrance to sales, so some MSPs avoid it. Don’t be like them! Educating the client gives your MSP’s professionalism value and also makes your product more desirable. It may even help close a sale. Unless the client already understands, they should be properly informed.
This is right up there with customer education. Passwords are easy to crack if they’re not properly designed, and this is an easy entry for most hackers. All they have to do is Google a list of common passwords and go through it. The vast majority of companies don’t expect to be hacked, so have simplistic passwords which are easy to crack for someone who understands how passwords are made and can think critically. You want something that is truly encrypted. A capital letter, a character, eight characters or more, a number— these are the minimum requirements. This password should change either weekly, biweekly, or monthly, too. Ideally, it should be longer than eight characters and almost impossible to remember. Military-grade encryption-breaking algorithms are regularly used against passwords today, so MSP cybersecurity solutions must take this into account.
Some Technologies That Can Assist
DNS-based web filtering helps keep a given client’s website from becoming a target to malware or phishing scams. Such scams can slow down the ability of the website to function at the speed it should be running at. You need complete endpoint and network protection in order to truly get over this hump. Artificial intelligence solutions that are designed to anticipate polymorphic malware are also quickly changing the market these days, and can definitely help filter spam, phishing, and other cybersecurity threats.
Another technology that is a great fit for cybersecurity is SIEM (Security Information and Event Management) which your MSP manages. This facilitates security alert analysis in real time. Today, implementing such a solution is much less expensive than it has been in times past, and management is much less complicated than it was before. Through SIEM, detecting threats that may compromise a system from an endpoint entry is simplified. Before, you may have needed a team of security experts operating internally. Basically, SIEM acts as a combination— a harmonious marriage— between machine-learning and alerts that are reviewed by real people. Detection of malware and requisite response is thus facilitated with much greater expedience. When you can stop problems before they become egregious quickly, you’ll have greater damage control. Greater damage control means fewer losses to your MSP and/or to clients, should an incursion take place. In the end, everybody wins.
Upgrading Your MSP’s Security Provisions
MSP cybersecurity which properly demonstrates value, educates the customer, ensures that the best practices concerning passwords are pushed, and features the latest in protective technology is going to be more effective. You can’t predict where an incursion will occur, but you can predict where it’s most likely to. Preparing your system, your clients, and your servers to combat such attacks makes a lot of sense, and can be that which saves operations.