An MSP company putting employees into conditions causing irritation shouldn’t be surprised if clients reflect the same attitude. People aren’t mirrors, but it’s entirely possible to reflect a mood. When irritated employee spread such moods to clients, it can negatively impact business. Following are ways to optimize your working environment so employees are more satisfied, spreading positivity rather than negativity:
Listening to Employees
It’s integral that your MSP company takes employee feedback seriously. If you don’t, they won’t feel heard. If they don’t feel heard, they don’t feel seen. At that point, resentment takes root in the psyche and grows until you’ve got people on your team doing the bare minimum to get by.
Listen to them when they raise objections. Sometimes objections are good, sometimes they’re not. When creative input is given, if it can be applied, apply it. If not, open a dialogue. Hearing employees and considering feedback doesn’t mean putting all ideas (good or bad) into action.
Hiring the Right People
This one is intuitive but bears enunciation. Don’t hire someone just to fill a spot. Hire someone as a component within your MSP team. You need the right attitude in new hires, or you’re setting yourself up for complication later on.
Clearly Communicating, Properly Compensating, Delegating Conscientiously
Transparency of operations and communication is absolutely integral. If employees know why you’re doing things, they’ll be less inclined to make the wrong assumptions. Additionally, incentives should be available, and compensation for good behavior or creative work; this motivates. Lastly, tasks should be given to the right people. Be conscientious when delegating to match the right tasks with the right employees.
Enable Employees to Serve Clients
Your MSP company needs to listen to employees, hire the right ones, and clearly communicate directives. Couple that with conscientious delegation and proper compensation. Such tactics provide a well-rounded, satisfied team. Such teams will provide clients with more good customer experiences than unsatisfied teams can.