Your MSP company is going to experience stress, period. There’s no way around it, but there’s a way to diminish it. You need to identify which policies and procedures are increasing stress. Following are areas of concentration which often yield stressful outcomes:
- Task-orientation over team members
- Authoritarian work environments
- Individual/collaborative misplacement
Task-Orientation Over Team Members
Your MSP company must remember all tasks are performed by people. If you emphasize the tasks over individuals, you’re going to put stress on that individual subconsciously. Yes, the task must be done; but enabling the individual to do it is equally important to the task itself. You can use a rubber band as a serpentine belt if the repair must be done quickly–but it’s not going to work very long. When you’re task-oriented, rather than people-oriented, you’re putting the cart before the horse, and the stressful result is complicated and less effective overall. Enable team members to fulfill tasks.
Authoritarian Work Environments
Don’t breathe down everybody’s neck and micromanage. Yes, you need every advantage you can get–but there’s a balance. Micromanage where it’s effective, and allow flexibility where <a href=”https://www.fastcompany.com/40481089/stress-is-making-you-micromanage-which-is-making-everything-worse”> micromanagement wouldn’t work </a> anyway. In most cases, micromanagement is going to create more stress and reduce positive outcomes. This is especially true in technology. If you apply pressure of the wrong kind in the wrong place, you’re asking for errors.
Sometimes, you need to focus on a team; sometimes you need to focus on an individual in terms of management and motivation. If you get the balance wrong, it’s going to be stressful. Teams on projects require team focus; individuals working on a team, but on separate projects, generally require directed focus. It’s different for each individual MSP.
Your MSP company can’t get rid of situations that are going to cause stress entirely, but you can severely reduce the negative impact of stress on your business if you identify fixable areas where it exists and determine ways to curtail it.