Primary Ways Data is Lost on the Cloud
Your MSP business needs to provide SaaS (Software as a Service) solutions through the cloud. This service is continuing to expand. As a matter of fact, it is pervading virtually every industry. Neglecting SaaS provision is leaving money on the table.
Still, there are going to be issues which compromise data and could very well result in losses. Preventing such losses requires knowing what causes them. Thus, you can provide organic data loss prevention through cohesive operation. With that in mind, five primary ways that data is lost in the cloud include:
- Malicious deletions
- Software acquired from a third party
- Accounts being closed
- User error
Of these five items, user error represents the vast majority of data losses, being responsible for some 64% of them. Meanwhile, hackers only represent 13% of losses, followed by 10% for account closure, 7% for malicious deletions, and 7% for software acquired via third party.
One of the most important questions your MSP business should be asking concerns just what kind of user error causes so much data loss. One of the primary errors which result in lost data involves improper operational protocols pertaining to backups. There are solutions which can automatically backup data every five minutes— or even continuously, in some scenarios. It depends on the size of your client and what they’re willing to pay, but it is possible to ensure upgrades happen as new data is entered. You’ve likely seen a less expedient version of this on Google Docs. The same principle can help your MSP prevent data losses.
Another area where users make big mistakes involves passwords and incorrect security measures which apply to them. However, when passwords compromise data, it is usually the fault of hackers to some degree.
It’s actually somewhat surprising that hackers only account for 13% of data loss in cloud computing. Still, it’s an expensive 13%. Worldwide, cybercrime loss is projected to cost $2 trillion by 2019. That, only 13% of cloud losses are attributable to this area of compromise, isn’t what someone would naturally expect; still, as the second biggest contributor to data losses among the top five, it’s worth considering. Password protocols and incorrect employee education often let hackers in. There is definitely some crossover between user error and hacker compromise. Oftentimes, if users didn’t give hackers a window to exploit, then they wouldn’t gain access to a given system. Part of providing solid SaaS security for clients involves training employees such that they can avoid compromising the system through dint of inexperience.
Accounts Being Closed
Data is lost on a SaaS account when it is closed without being properly backed up. This can be deliberate or a user error; sometimes after a given SaaS application has served its purpose, it is no longer needed, and neither is the data. As an MSP, you should be able to avoid this data loss hazard with relative ease. Just ensure your clients know the state of their data before closing the account.
Third Party Software
While only a seven percent loss contributor, third-party software is one of the most unexpected of the bunch. Avoiding all third-party software is something you should stress when helping clients retain data. Some third party software downloads are viruses in disguise, some hide Trojan programs that only activate when a hacker desires— the list goes on. So just ensure your clients avoid it, or if they must have some crazy third party app, that they either know it’s vetted first, or use it separate from the primary SaaS platform.
Imagine a ma-and-pa business that is run by a bride and groom recently married. Now imagine the honeymoon is over, the groom has done something which has caught the bride’s ire and she decides to delete information pertaining to the store from their shared SaaS account. That would be a malicious deletion.
An MSP business providing SaaS solutions needs to additionally provide high levels of data loss prevention. That starts with strategy. Know where the weaknesses are and work to either buff them up or avoid them as necessary.