A given MSP business often has multiple departments which must be managed. Employee feedback is one of your most powerful tools in facilitating more efficient operations over time. Following are ways to maximize surveys and accordingly better your MSP:
Find Valid Metrics Contributing to Performance: Improve Them, Improve Business
An MSP business is sustained through IT. Bring such IT to bear internally as a means of determining metrics that are valid. Valid metrics can be used to expand operational effectiveness.
In this way, you can give a survey and immediately know the state of operations. For example, if communication between departments is rated at a four rather than a three, this could very well mean you’ve seen a 25% increase in terms of inter-departmental communication, provided if this metric is relevant to your operation, of course.
Design Specific Surveys Sent to Certain Areas of Your MSP to Take Its “Pulse”
You don’t have to send long-winded surveys to everyone in your operation simultaneously. Pulse surveys take the collective “pulse” of your business. These can be small and specific, sent to separate departments as necessary, and at strategic intervals. This way, you can periodically take the “pulse” of business and catch issues before they impact your business.
Combine Survey Methods to Facilitate the Most Continuous Data Collection
As you determine which information is most relevant, you should combine these and other methods unique to your organization as a means of acquiring information collection on a nigh-continuous basis. The more continuous data collection, the more closely you can manage operations. Perfection isn’t possible, but you can get ever-closer.
When an MSP business maximizes surveys, it can see near continuous data collection, collectively determine operational “pulse”, and directly determine where improvements must be made and whether previous efforts have helped improve anything.