“Groundhog Day” is a 1993 drama and romance film featuring Bill Murray which is both entertaining and engaging. By looking closely at the story of Phil the weatherman, you can glean some valuable leadership tips to incorporate in your MSP business. When he is caught in a cycle of repeating the same day, a day he didn’t like in the first place, what he learns and how he grows is truly enlightening. Some of the leadership lessons from the film are looked at in this article.
Embrace Your Current Situation and Be Adaptable
When Phil is forced to relive the same day over and over again, he sooner or later learns to accept it. He then has the challenge of finding new ways to approach the day and making small improvements on himself. Your business can benefit when you are truly present in the moment and make an honest assessment of where you are versus where you want to be. Asking questions to determine what your biggest challenges currently are and what you can do immediately to improve the quality of IT support services you provide is a great place to start. Aim to maximize each opportunity by giving it your best effort.
When things don’t go as expected or you encounter an unforeseen challenge, how does management react? The better you are at adapting to situations and thriving regardless, the better chance your business has of succeeding in the long haul. Phil put a lot of effort into nurturing his relationships, and similarly, good leaders value and appreciate the people around them. These leaders are kind, approachable, and generally nice to the people that they work with. They are this way to customers and employees as well.
It’s easy to get caught in a rut if you’re unwilling to adapt. Growth happens when your business is committed to learning and embracing change— changing trends in the IT industry, changes in the required skillsets, and changing customer preferences. You can tackle business stagnation head-on by investing more time and resources into training programs, employee engagement, business innovation, and customer satisfaction. Great leaders are seen and actively take time to engage with employees and create a work environment that is motivating. They take time to understand the work on the ground from sales to support and invest in their team on a regular basis.
Make the Most of Assessments
What tools and techniques do you utilize to inform decisions in your MSP business? Are you basing your marketing strategy and hiring practices on a hunch or an unproven method? Effective leadership manages by fact. In order to make good business decisions, you must prioritize facts, figures, and sound business principles in the decision-making process. “Groundhog Day” is an exciting tradition, but don’t base your business on a ritual or a hunch, but on a true assessment.
Assessments are also invaluable for providing feedback. There are great benefits in being a leader or business that listens to feedback from employees and customers and makes strides to improve. Are you collecting feedback from your customers about your products, services, and their overall experience? Are you making use of this information to help you improve their customer satisfaction? After all, happy customers are more likely to be return customers and can help boost your marketing efforts by referring you to their network.
Good leadership in an MSP business has the potential to guide a business into a place of growth and success. Effective leaders take stock of their businesses regularly and are committed to continuously improving their offering to clients, their workforce and their work environment.