The problem isn’t that there are no MSP security solutions for mobile device networks— the problem is that many practitioners flat-out neglect them. The end result is a security compromise terrible for patients and the medical institution itself.
There are stiff penalties for any healthcare facility transgressing the boundaries of HIPAA regulations. If you want your clients to be safe, you’ve got to ensure they follow those regulations. They may be exposing sensitive data to hackers and not even know it as mobile device use naturally escalates.
It’s been reported that roughly 70% of doctors, and the figure is climbing regularly, use a mobile device of some caliber to look up patient information. There are a number of ways this is done. Smartphones are a primary resource, as are tablets. As smartwatches become available, they will likewise be a statistical quotient of devices used for such things, though as of yet this isn’t prevalent.
Here’s the thing about a mobile device: since it can go with your clients anywhere, it’s just possible for them to move beyond the boundaries of protected networks and expose that device to malicious Wi-Fi networks designed to climb aboard and hack devices. Many doctors don’t realize this, and so, they compromise the security of their patients, their institution, and your MSP on a regular basis.
Further compounding the issue is that medical institutions are commonly a popular target among cybercriminals. The issue gets even deeper when you consider that cloud computing and the internet of things are increasingly used in a medical capacity. An improperly managed system is open to many vulnerabilities and this is both good and bad for your MSP. It’s good because you’ve got a necessary niche; it’s bad because you may have a mess to clean up. Therefore, when presenting validation for your MSP security solution, be sure to emphasize the value you can to clients, such as:
- Mobile Device Management
- Continuous Monitoring
- 24×7 Help Desk Support
- Password Management
- Secure DaaS Solutions
- Multi-Level Authenticity Protocols
Mobile Device Management
This term is an umbrella term in that it defines most of what will follow in this writing. Generally, an MSP designs an MDM (Mobile Device Management) solution which is a system of protocols that are put into place for the securing of a given network.
Most MDM networks are continuously monitored, and they have to be. Data breaches are a regular feature of the operational landscape, especially when it comes to healthcare operations. Suspicious activity can be rampant and is an indicator of a cybercrime in progress. The right MDM-protocol can catch such situations and ensure they don’t compromise a client’s entire mobile network. Then you can find where the vulnerability came from and patch it.
24×7 Help Desk Support
Sometimes, issues arise that couldn’t be predicted. Having continuous support keeps your clients from experiencing terrible loss, or seeing patients compromised.
Mobile devices that are password-protected are more secure. Password management is important both to keep all client passwords in order and to help ensure clients make the right sort of passwords. Often, easily “crackable” passwords are designed because they’re memorable. People are predictable and hackers understand this.
Secure DaaS Solutions
DaaS (Desktop as a Service) floats a desktop platform to the cloud so mobile devices can cohesively access the same thing wherever they are. MSPs that do this for clients make it so no files can be added to the network and none taken from it, though they can be viewed and used. This can help keep malware out.
For access, clients can have those using the network input a password which generates a code automatically sent out to the smartphone of those working throughout the healthcare facility. This is called multi-phase identification and it can help secure client mobile networks against cybercriminals.
Safeguarding Healthcare Institutions
MSP security can comprehensively safeguard your clients against cybercrime which centers on exploiting mobile networks. As mobile networks become more prevalent, these needs will only increase. Providing a mobile device management ASAP is advisable for the safety of clients and their patients.