Your clients rely on you to ensure their safety, and your MSP security needs to handle this well. Ransomware is popping up all over the place and is becoming a risk for companies all over the globe. With different access points, like mobile devices, becoming more available, attackers have more chances to infect your clients’ networks. This risk is magnified by the higher reliance on network services and the data stored on corporate servers. With all the business continuity relying on computers, there is an increase in the consequences of an attack.
How Ransomware Gets In
Ransomware just needs one spot to get into the entire network. Any device that accesses the customer’s network is at risk. This includes desktops, laptops, and smartphones. With the increase in BYOD acceptance, companies are relying on their employees to use safe network procedures. These policies help make mobile work possible, but they also make more points available to malicious intents. The ransomware can sneak in as part of an email attachment, application, or with other deceptions. All of the devices on your client’s network can be used to install ransomware, and they all must be secured to protect your clients.
Risks of Ransomware
Once ransomware has found its way into your client’s network, it makes all the data unavailable. Your business then must pay a ransom to regain access. The risks to your business during this time are two-fold. First, there is the actual cost of paying the ransom. This is the last resort, but it can be extremely costly. Additionally, the lost revenue due to downtime is another risk to be considered. During the outage, while your systems are awaiting restoration, your business is at a standstill. The cost of downtime is considerable and reflects poorly on your services.
Security Software and Monitoring
Keeping your clients safe from malicious attacks is a significant part of MSP security. Software and monitoring are critical parts of managing an IT network. Be sure that your security systems are regularly patched, and that your MSP business uses quality products. The software can scan, monitor, and protect your clients remotely and protect against the most common weak points in a network. Prevention is key in staying safe.
The best locks in the world don’t help if your clients are leaving the doors open. The same is true in the IT world. No security software can protect from the bad habits of your users. The risk of user error is why proper training is so important. Be sure to educate your clients on the risks and best practices for safe network usage. Things to identify in training are ways to spot phishing, safe Internet browsing, and email protocols.
This training works well to keep your clients from downloading and allowing malicious content. It also opens up a great channel of communication. Through these information sharing sessions, you build a solid relationship with your clients. It gives you a unique ability to approach your clients on additional services they may be interested in.
As a last resort, backups let you get your clients back to work. This still requires some downtime and it doesn’t reflect well on your security protocols. However, with all the risks out there, it is better to have a safety net. It is better to have a little downtime than to lose all of a client’s data permanently.
Your clients look to your MSP security services to provide the safety they need. The increase of reliance on computer and network systems makes computer security more valuable than ever. Through proper software, continual training, and proper backups, your clients rest easy knowing that you are keeping them secure.