We all understand the business model of McDonald’s and other fast food enterprises. These businesses strive to serve customers as quickly as possible while maintaining a high level of order accuracy. The goal is to satisfy customer demands in a timely manner, move on to the next customer, and so on. Time is of the essence. One would think IT services San Jose companies would attempt to operate in a similar manner. However, in reality, some IT service providers slack off on help desk issues, putting many client problems on the back burner.
Is Your IT Provider Operating in an Efficient Manner?
Though IT services San Jose companies can’t match McDonald’s 20-second delivery model, they should solve client problems without delay. If your IT service provider’s help desk does not have a model for efficiency, it is time to consider switching your allegiance. Your IT issues are of the utmost importance to your business’s efficiency. If your network is down, if you have endured a digital attack or if employees have username/password login issues, work will not get done. These problems have the potential to bring your entire company to a grinding halt.
Ally with an IT services company that provides prompt service and you will not have to worry about tech problems stifling your team’s productivity. These problems will be tended to as soon as they are reported or at least within a reasonable period of time. Too many IT service providers try to manage a large client base with myriad tech problems. The end result is a lengthy wait for even the simplest IT problems to be addressed. Why bother paying good money for IT service that takes multiple hours, days, or even weeks to solve issues? Your IT problems should be handled as soon as they are reported to the help desk. Though it might take some time to devise the appropriate solution, the troubleshooting should not take several hours or longer to commence.
Ask for an Estimated Time of Arrival
When vetting potential IT support providers, ask candidates how long it typically takes their team to address tech challenges. Find out how many people are available to solve these problems, how long it typically takes them to devise a solution and implement it. Find out how many clients each IT prospect does business with. If you get the sense that they are overburdened or struggle to put an estimated time of arrival on solutions to common IT problems, keep searching for an IT partner that is willing to address your tech challenges in a timely manner.