MSP services sometimes see a spike during the Halloween season – especially for clients involved in entertainment. What’s more eye-popping at a chic party than some computer-controlled electronic display? Even more remarkable: IoT devices already outnumber human beings, and that gap will continue to grow. This year, Halloween will be characterized by pranks and decorations which utilize IoT devices. Additionally, there will be increased sales among certain clients pertaining to holiday specials and the like.
But there is a downside to IoT, and technology services in general. The greatest downside is likewise technology’s finest aspect: exponential development. Every one to two years, computational tech doubles on itself – this expansion was identified by Intel co-founder Gordon Moore, you can read about that here. This means as tech becomes more convenient, it additionally gets new vulnerabilities. With each new fix comes a new weakness. By the time that weakness has been patched, a new tech may be available. If you want to be valuable to your clientele, you need to design security solutions which proactively and continuously serve them.
Patch management can be done automatically and remotely. The best solution is combining these qualities with being proactive. You should have the predictable, regular patches automated. This gives you the ability to remotely patch for a client at the drop of a hat. But additionally, you need to be able to catch developing problems quickly before a crisis develops.
Following the exposure of a backdoor vulnerability in computers during March 2017, it took hackers less than two months to design and launch their worm. In May of 2017, the WannaCry worm made a stratified intercontinental leap until over 150 countries had been affected. However, many organizations worked with MSP services providers that had the foresight to send out a patch – those groups avoided exposure when WannaCry was making headlines. Proactive management is key. This would be the first step in your patch management strategy. Altogether, it should look like this:
- Provide Proactive Patch Solutions
- Source Patches From Multiple Sources
- Ensure You Verify and Test Patch Effectiveness
Sourcing Patches From Multiple Sources
You need to know all the available sources for patches, and even find unique areas of patch design, which may come from without traditional channels. Non-traditional patches are often a long shot and could be hazardous, but you need to have patch solutions available against the possibility. However remote, that primary patch provision services implode for one reason or another. So know where you can get patches as necessary, and find as many diverse sources for them as possible.
Ensure You Verify and Test Patch Effectiveness
Don’t just unveil a patch and trust it will work. It was made by human beings, and therefore prone to occasional human error. Sometimes a patch won’t work for a variety of reasons. Whether because it’s been designed poorly, or the client has somehow managed to mess up its application, or the wrong patch was sent, maybe automated patch application got deactivated – there are many considerations. Provided you are continuously testing and verifying patches, you’ll be able to get around the vast majority of such scenarios. Additionally, you will become more reliable in the eyes of your clients.
Applying Patch Strategies
MSP services companies that provide patch solutions should do so with strategy informing their patch management efforts. In today’s society, getting the right strategies properly functioning is especially important as increasing developments are leading to increasing vulnerabilities that must be managed. Technology is a double-edged sword, and patching systems are like sharpening the blade of the sword so that it never dulls. Additionally, services are going to help businesses mature their technology investments through patches, as systems will be able to function longer provided they have the right security. Cybercrime is on the increase, so ensure your MSP has the tools to provide clients effective patch solutions.