Remote monitoring and management (RMM) is a key aspect of MSP services for you and your clientele. With RMM, you increase your ability to reach diverse clientele and serve them completely. Additionally, you increase their ability to operate remotely, reducing operational costs and expanding profitability. Basically, you expedite operational sustenance in a way that’s perpetual.
Key advantages of RMM include:
Monitoring Around the Clock
MSP services can keep tabs on clients continuously through RMM profiles. Basically, the tools involved ensure systems have tabs kept on them around the clock. This allows you to address issues immediately. Should server arrays of a client start to act strangely, you can immediately quarantine operational areas that may impact your customer, determine the issue, and fix it before the entire network is infected.
Repairs Without Interruption
Dovetailing from round-the-clock monitoring is the reality that with RMM, you’re often able to seamlessly repair issues without requiring your clients to shut down. A tip for the wise: after you’ve repaired issues, inform clients. Oftentimes you’ll keep their tech running so smoothly they don’t realize you’re doing anything, and think they’re overpaying you. You need to show them every time you save their bacon from behind the scenes, so they understand just how integral you are.
RMM can detect anomalous behavior and cordon off segments of a given network to address issues. Sometimes something big is going on, sometimes it’s nothing; the right RMM protocol will help you determine whether actual issues impact the network. Automatic updates and patches which can be applied from your MSP’s location, without the need to dispatch tech people, will save you and clients time and money, resulting in a win for everybody.
Components of a system can be maintained one at a time, or all at once. It depends on what your needs are. With reporting tools automatically generating information around the clock, the moment an issue is identified, an activity report is sent out that you can sink your teeth into. Such reporting can be used to identify anomalies, as well as to ensure previous measures pertaining to operational effectiveness are proceeding as they were designed to.
Expanded Operational Optimization and Ability
MSP services which include RMM solutions are going to round out the available tech services in a way that maintains competitive viability. Today’s market requires some level of RMM support. The truth is, technology is expanding simultaneously on two fronts: mobility and miniaturization. It’s conceivable that eventually, computers so small you could inject them with a syringe will act as primary computational solutions— and then RMM will be the only kind of tech support; short of reporting to some technology clinic! As yet, such a dystopian future is beyond our conceivable horizons; but ensuring your MSP provides RMM solutions will help you be on the cutting edge as transitions develop!