An important question to ask in your MSP business is where you are heading as a company. It vital that you are clear about your vision looking forward. Are you looking to expand into new industries, hire more technical staff, focus more on training, or repacked some of your services? Having development and expansion as a vision is important at the executive and management level, but it is also very important for your employees and team members to have a growth mindset.
What Is a Growth Mindset?
Much has been said and written about the growth mindset based on Stanford professor Carol S. Dweck’s research. This is a way of thinking that believes that character, intelligence, skills, and abilities can be developed and changed. The alternative to this is a fixed mindset where the belief is that the aforementioned factors are static and beyond one’s control. The impact of these different thought patterns at an organizational level and in your MSP business is important to look at. Are your team members striving to push beyond their current limits and develop themselves professionally, or are they content with the status quo? Fortunately, it’s possible to encourage more of a growth mindset in your organization.
Steps to a Growth Mindset
It’s no easy task to bring change to anyone’s mindset, but with a lot of encouragement, information, and exposure, you can help people rethink their view of growth. Here are three suggestions for helping your company culture embrace a growth mindset:
- Make learning a priority – On a higher level, learning looks like additional training, more courses, and professional development. On a lower level, making learning a priority means that every assignment and task is seen as an opportunity to learn something new and sharpen one’s skills. Mistakes and failures are a great opportunity for learning. This ties in with the next point on getting feedback.
- Get feedback – Without feedback, people tend to do the same things over and over, to the benefit or detriment of the company. Make feedback an important part of your company culture. People should be comfortable asking for reviews on their work, and constructive criticism must be graciously given.
- Lift expectations – Low expectations often lead to low performance. Work to develop an environment where there are high expectations all around concerning everything from team performance to future growth.
People with the can-do attitude that comes with a growth mindset are more likely to embrace challenges and take on tasks outside their comfort zones. A growth mindset is a powerful tool to develop in an MSP business. It speaks to potential, positivity, and innovation. By adopting the three steps above, it’s possible to see real change and growth.