Clients demand top-notch MSP security no matter what. This is quite challenging from the service provider’s point of view, as digital security is incredibly dynamic. Digital safeguards are constantly changing. Furthermore, all sorts of different variations and means of protection pop up on a monthly basis. If you are not exactly sure how to best provide security for your clients, don’t fret. Let’s take a look at the best ways to add an elite level of security to your offerings:
Implement a Multi-Layered Approach
No single digital security solution will stop all threats. It is advisable to implement an approach with several layers of security protections. The core protection for the endpoint devices your MSP security company supports and maintains should consist of: anti-malware protection, anti-virus protection, DNS filtering, and anti-rootkit. Every single client should enjoy the security provided by an email protection platform and gateway/firewall security protection. Though it is fairly costly to have several different digital security products in place across each endpoint your company supports, it is absolutely worth the money. This multi-layered approach provides peace of mind for your company as well as clients. It will also limit the amount of remediation work your team must perform for clients.
Security Awareness Training is Vitally Important
The human component of digital security should not be overlooked. Do not lose sight of the fact that people are and will likely always be the weakest component of digital security programs. It does not matter if you have a robust multi-layered digital security plan in place. People will still create vulnerabilities regardless of the client’s idiosyncratic work environment. You can limit the risk that is inherent to human workers by providing in-depth security awareness training for people of varying experience levels. This is one of those “X factors” that can separate your company from the competition as few IT and MSP organizations provide such training.
Standardization of Services and Products
It is impossible for your digital security experts to perfect the nuances of all possible security offerings, so develop your unique standard set of security software platforms and hold true to it. Carefully select a single anti-malware platform, an anti-virus platform, and so on. Let your team master the intricacies of the security services and products you have selected. Though you will likely have to remove and replace each client’s current digital security safeguards to install your standardized set, it is well worth the effort. Just be sure to explain the value in such a “rip and replace.” Once the client understands how this replacement will help your staff perform its work in the most effective manner in the ensuing months and years, they won’t hesitate to hop on board.
Central Monitoring and Reporting
Digital security is centered on identifying threats and receiving immediate notice when they are present. Your team should be able to receive alerts from every single security platform without delay. Make use of an RMM tool for central monitoring. A PSA tool will centrally ticket and record the details of an activity. The reports you provide to clients should be insightful. These documents should be provided during technology business review sessions. Don’t bog down the reports with details. Key in on how your digital security team’s protections provide value.
Each client needs a unique level of protection. Consider industry-specific regulatory compliance rules and best practices. Take the time to educate clients about what their enterprise requires for ample digital security protection. Begin with protection for e-mail and base endpoint then categorize supplemental security services like data loss prevention, security monitoring, etc.
Cater Your Services to Each Individual Client
The ideas outlined above are not applicable to all offerings and clients. Take the initiative to explain digital security approaches to clients. Only offer digital MSP security protections that are ideal for their unique businesses. Make sure you can effectively support clients’ nuanced security needs as time progresses and they will remain loyal. Some will even be inspired to spread the word about your services to colleagues, friends, family, and others.