The MSP security you provide for clients and source for yourself will never be entirely perfect. You can approach total security like a line trending toward infinity at the tail end of a Bell Curve, but you’ll never be quite there. Think of it this way: even if the world could totally disarm itself and protect everything in an ecologically friendly way, some underhanded asteroid could still plow into the planet and facilitate the apocalypse. Short of fundamental change in the molecular– some would say metaphysical–level, there is no total security for anyone anywhere. That said, through prioritization of threats, as an MSP, you can provide defense against the vast majority of cyber attacks. What you want to do is focus on both providing for clients and barricading your own operations in several key areas:
- Antivirus Management Solutions
- Proper Patching Protocols
- Ensuring Content from the Internet is Filtered
- Email Protection Filtering
- Backup and Disaster Recovery
Antivirus Management Solutions
Your MSP security solutions need to have the latest software protections against malware, viruses, adware, spyware, and all the other varying underhanded digital threats perpetrated by cybercriminals. Again, you can’t protect against everything with 100 percent accuracy, but you can get about 99 percent of the way there, conceivably. As an MSP, you need to be up on the latest trends in malware threats. Additionally, proactive security monitoring is essential for both yourself and your clients.
Proper Patching Protocols
Patches should be foremost on your security checklist. The WannaCry ransomware attack is almost a year old. In March, the NSA’s backdoor was made public. Hackers jumped on it, and by May, they invented a ransomware worm that affected networks in more than 150 countries. Networks who were patched against this blight weren’t affected. If you’ve got patch protocols, you can protect your business and simultaneously provide protections for your clients. It’s recommended that you have protocols in place which facilitate automatic patching where this is applicable and won’t hamper a given network. Find a way to stay on top of patching.
In a strange twist, it seems that, according to the Wall Street Journal, WannaCry was engineered by North Korea. Protecting against hackers isn’t the only thing you need to worry about. Sometimes enemies have greater resources.
Ensuring Content from The Internet is Filtered
The web is a strange place, and you’ve got to filter it. You need to provide this service to clients. For your own business, filtering is even more integral. Most viruses emanate from the web one way or another; it’s a prime mode of transmission. You want filters, firewalls, protocols, monitoring, and forward education both for your internal employees and for your clients.
Email Protection Filtering
Ransomware and phishing scams threaten inboxes all the time. You want filtering protocols in place that will protect your email server, or whatever option you’ve chosen to use pertaining to email. The same is true for your clients. Look into the latest filtering solutions and find that which can be calibrated manually given the right access protocols.
Backup and Disaster Recovery
This is one of the most integral security features you need to implement. There are several strategies worth employing here. You want an onsite backup, offsite backup, cloud backup, and multi-media backup. Recommend the same for clients. Comprehensive solutions must be in place to safeguard against all contingencies. If you don’t have an offsite backup solution, you’re sunk if something destroys your primary backup in conjunction with the main system. If you have onsite and offsite but no cloud backup, something else could also wipe out your operations. Sometimes, it’s good to work with multiple clouds because one may get compromised eventually. It’s technology; the question is when–not if. That’s why, lastly, you want physical copies on diverse media. Thumb drives, hard drives, etc.
The Best You Can Do
Requisite security is the closest thing to digital insurance. Your MSP security solutions can’t protect against everything, but they can protect against most things. When you’ve got proactively managed patches, antivirus protocols, backup, and web filtering, you’re more likely to survive a hacking onslaught; so are your clients. Know your options and remain cutting-edge in terms of security.