Your MSP business has a company culture all its own. If you’re going to be the most successful, it’s essential that you understand this, and take charge. Several elements worth considering include:
You don’t know and can’t know everything
Failure must happen; grant permission
Self-direction and honest promotion
You Don’t Know and Can’t Know Everything
Your MSP business is in a field of economic egress that continually shifts. Moore’s Law intervals of about 18 months define this transition. Computational ability doubles on itself in this time. There’s no way to know everything defining the market.
Sometimes clients will be ahead of you, sometimes those in your team who don’t have so high a rank know more about a subject than you do. It’s critical to realize human limitations in this regard, and bring that realization into forward management. Such an attitude in terms of company culture will make it so your MSP is always seeking new solutions. Those who seek, find.
Failure Must Happen; Grant Permission
You’re going to miss the mark on things sometimes. With your team, some of the most enterprising will have strategies that fail. Don’t punish that, because you’ll be punishing initiative if you do so. Instead, reward initiative by giving your team permission to experiment with outcomes that can’t be determined beforehand. You’ll have failures, but you’ll also have successes. You’d be a fool to avoid success owing to the prospect of failure.
Self-Direction and Honest Promotion
Promote what you do in terms of product and service provision honestly. In fact, undersell your abilities as possible so you can overdeliver as a matter of course without stressing operations. You additionally want self-direction from employees and to encourage this method of approach whenever you encounter it.
Strong Corporate Culture
Not all corporate cultures are created equal. You can make your MSP business culture unique and strong by acknowledging your lack of tech omniscience, granting workers permission to fail, and ensuring self-direction conjoins honest promotion. Taking such steps is recommendable.