Your MSP business will have many peaks and valleys. But overall, you’ll have to be sustainable in the long term. Continual upgrades and renovation will accordingly describe forward egress.
IT business is more turbulent than many kinds, but the rewards can also be greater. Accordingly, strong leadership which is both balanced and influential becomes necessary. Following are a few kinds of leadership and how to best employ them:
The Soft Approach
On the one hand, your MSP business should have some level of softness defining its approach in appropriate areas. Especially as regards acquiring new customers and dealing with their issues, you’ll want your team to have a conscientious, empathetic approach. As a leader, you’ll need to be the same as it’s appropriate. This gives your team confidence and helps them to trust in you.
A Hard Angle
At the same time, there will be times when you must necessarily be hard with clients and hard with team members who are acting in a way that inhibits operation and subsequently threatening other team members. You’ll eventually encounter instances of difficulty requiring you to take a hard line.
Sometimes, a hard angle to leadership can be very inspirational. It has to be fair. It has to be logical. You can’t throw your employees into situations you yourself wouldn’t handle if the circumstances were different. In a phrase, you must be hard but fair.
Combining these two perspectives on leadership yields a hybrid outcome. You’re soft when you should be soft and hard when you should have an edge like that of a steel sword. Cold, clean, swift, exacting, and effective–these are the words to be. Such approaches inspire and facilitate balance–at least according to the Harvard Business Review.
Leading Your Team More Inspirationally
Leaders throughout your MSP business should be soft and hard simultaneously depending on the situation you encounter going forward. A hybrid approach is both of these together and will likely represent your most balanced, influential leadership.