Is communicating with employees a challenge for your MSP company management?
Sometimes, leadership and management teams can get so caught up with deadlines and demands that they fail to share information with their employees.
Are you listening to your employees, engaging them and communicating effectively? If not, it could be the biggest mistake you make as a leader. So, how can you improve your communication with your employees?
Here are a few tips on communicating with your employees to build relationships and trust:
1. Keep Everyone Informed
For effective communication in your MSP company, keep all your employees informed on a regular basis. Share the details about your business decisions, activities, and critical matters.
Your employees should be aware of upcoming changes so they can prepare for them. This not only prevents rumors from spreading around the workplace, but it also builds trusting relationships with your workers.
2. Use the Right Communication Tools
The way you choose to communicate with your employees can make a big difference in engaging them. Face-to-face communication is the most effective option, especially if you have information that directly affects their work.
However, in today’s technological world, communicating through mobile apps and software, such as Slack and Zoom can keep your employees engaged. These collaboration applications help all your employees interact with each other. You can also send real-time updates, projects, and inspiration at any time.
3. Listening and Consistency Is Key
To be an excellent communicator, the things you say should match your actions. If you ask your employees for their input, you must give serious consideration to what they suggest.
You don’t have to use every suggestion, but you should follow through on the best input. If you don’t, your employees might feel their opinions don’t really matter to you.
Also, make sure you communicate your expectations. What performance standards do you expect? Your employees need a clear idea of what you expect from them. They don’t want conflicting information. They want you to apply the same standards to everyone in a fair and predictable way.
4. Keep Content Engaging
Use your internal content as a tool to keep your staff apprised of what’s happening in the company. Whether you’re sending emails, newsletters or posting on the company Facebook page, create interesting, fun content that engages your employees.
With entertaining content, your staff will look forward to the next newsletter or post. Also, ensure that the employee content has value and targeted toward their enjoyment and future success. For example, you can post about internal job openings, employees’ anniversaries and birthdays, performance recognition, personal stories, recommendations, and inspirational encouragement.
Effective Communication Has Benefits for Your Employees and Your Business
Effective communication gives your MSP company employees context on how their jobs fit into your company culture and goals. It gives them insight into what skills, performance and experiences you expect from them.
By using communication to build trusting relationships with your staff, it calms any fears they might have about their future with your company, improve morale, increase performance and reduce turnover.