Your MSP business is going to come across many operational conflicts internally, and as you interact with external partners, clients, and competitors. Managing conflict is a key factor in sustainable operations. Internal collaboration is one of the best ways to do this. Consider these tips as you go about organizing collaborative means of management:
- Acknowledge issues
- Compromise before making ultimate choices
- Conduct regular meetings to discuss issues and solutions
Your MSP business needs to avoid situations which foster festering emotional conflict. Sometimes, situations are between employees, with employees and policies, or with staff and management. When you see the elephant in the room, point that pachyderm out. Do it tactfully. Sometimes, a meeting with a team or an individual is in order. Exercise discretion. Recognize many issues come from misunderstandings, especially among a group of individuals known for having certain socialization difficulties. It’s hard to imagine Mark Zuckerberg being a comfortable conversationalist, though it’s hard to tell. You’ve got to bridge that gap sometimes. Acknowledge the issue and find a way to do so appropriately. You’re going to have to work together with your team to collaborate for such an operational solution to be successful.
Compromise Before Making Ultimate Choices
When you’re in collaboration, that means there’s give and take. Sometimes, you will be doing something wrong in terms of your tech management, and your engineers, programmers, or sellers may be able to save you from hurting the business incidentally. Sometimes, they’re out of their depth or place. It’ll be different with each conflict you encounter. Learn where compromise is appropriate, but don’t forget you’ve got the hire/firepower if things get out of hand.
Conduct Regular Meetings to Discuss Issues and Solutions
Every month or two, there should be a roundtable discussion on operations, positives, negatives, and suggestions for improvements. This is anticipatory conflict resolution, in that, properly orchestrated, it prevents conflicts from arising.
Exploiting Conflict Positively
When your MSP business understands conflicts will arise and prepares for them, they can be used as organic opportunities to optimize regular operations.