As an MSP business, you’re going to contend with generational stereotyping. Millennials are seen to be entitled and unable to commit. Generation X people are seen to be a bit flighty and ruthless. Baby Boomers are blamed for everything Gen X-ers and Millennials don’t want to admit they’re culpable for by dint of their own humanity, and “the great generation” generally doesn’t have any interface with modern IT.
These assumptions are stereotypical; they don’t totally describe any generation, and your internal staff loses productivity because it’s fighting generational battles around such flawed narratives. Following are three tips to help you overcome such issues:
1. Be Honest About Strengths and Weaknesses of Your Team
Not all millennials are flakes, but they do tend to be distracted by things like social media. Find the truth compromise those in a given group will admit. Tell them of weakness, but then tell them of strength. If millennials are weak in terms of social media, they’re certainly strong in terms of new tech.
2. Don’t Try to Put Everybody into the Same “Mold”
A Baby Boomer who has managed people and even private businesses won’t respond to the same sort of “training” as millennials. If you try to put him in that box, he’s going to rip the box off and find somewhere else to work. Try to juggle people around so they’re in positions best fitting their skills and history.
3. Allocate Time for Discussion of These Topics
Your MSP business needs to discuss such issues internally with the team. These issues are definitely percolating beneath the surface. If you don’t find time to discuss them, they’ll manifest in unexpected, even negatively impacting ways.
When an MSP business allocates time to discuss generational differences, doesn’t try to put everybody in the same mold, and is honest about strengths and weaknesses between generational groups, it’s more likely to facilitate harmonious operations between employees.